Typically, the incident occurred on the morning of April 12, a female passenger traveling the bus route No. 56 (Cho Lon bus station - the new Eastern Bus Station) reflected that the flight attendant seized the student card after notifying the card expired.
Although the female passenger agreed to buy a ticket 7,000 VND/time, the flight attendant still borrowed the card to "take photos" and did not return it, even posted photos of passengers on social networks, seriously affecting the personal rights and images of passengers.
The female passenger then contacted the incident to the operating center of Quyet Thang Cooperative - the bus route operating unit - but instead of being satisfactorily resolved, she received an insulting answer: "I live on the opposite, so the whole world die for me to live".
Immediately after receiving the feedback, the Center for Public Transport Management Ho Chi Minh City urgently extracted the camera data to verify the case.
The center requires Quyet Thang Cooperative to suspend the relevant flight attendants and handle them in accordance with regulations. At the same time, this unit must directly contact the passenger.
Earlier, in March, a clip spread on social networks recording the scene of a female student who was clamped backpacks, almost dragged on the road, making viewers unable to help from heart.
The incident occurred on route 57, when the car was paying passengers but the driver was carelessly closed and allowed the wheelchair while the passenger had not yet given the car completely.
Fortunately, the driver stopped the car in time so there was no serious consequences. The reason is determined by the driver who lacks observation and does not comply with the safety process.
Talking to labor on the afternoon of April 13, representatives of the Ho Chi Minh City Public Transport Management Center affirmed: "The flight attendant has no right to confiscate student cards, even when the card has expired. The lack of standards with passengers is an unacceptable behavior."
According to Mr. Pham Vuong Bao - Deputy Director of the Center, in order to improve the quality of service, the Center has been coordinating with transport units to organize training courses, in -depth training on communication skills, civilized behavior and situation handling skills for drivers and flight attendants.
“In parallel with the commendation of individuals who have acted beautifully, such as helping passengers or picking up the falling people, we also strengthen inspection, supervision and strictly handling violations.
It is impossible to let the "worms make the soup" affecting the common effort in building a modern, safe and friendly bus system " - Mr. Bao emphasized.
According to a survey of the Ho Chi Minh City Development Research Institute in 2024, buses are currently public services that are highly appreciated by people in Ho Chi Minh City.
However, in order to really become the top choice, the bus industry still needs to continue improving the quality of service, expanding and optimizing the route network, investing in upgrading vehicles, infrastructure and ensuring security and order at the yard.
The center is also actively listening to the comments from passengers through channels such as website, Go application! Bus, hotline 1022 and social networking platforms. The reflection information will be received and processed promptly to adjust and improve service quality.
