Customer care and support staff
Mr. Ha Anh Tuan said that a small company can have dozens or hundreds of people working in the customer service department; large companies and multinational corporations, this number is up to thousands. In fact, in each country, people have to establish/hire a specific customer service department.
Instead of hiring a lot of people to do this job, many businesses choose to use AI tools and train AI to be capable of serving millions of customers. AI can even serve millions of customers within 1 second and without human support.
According to Mr. Tuan, AI's response speed is very fast, unlike humans (who often have to check and recheck information), helping to improve the quality of customer experience.
“The customer support and care profession will sooner or later disappear because businesses can easily use AI and hiring such a call center is much cheaper than hiring a real call center with thousands of people,” said Mr. Ha Anh Tuan.
Quality Control Officer
Human QA (quality control) staff will also soon be replaced by AI that can create “magic eyes” that scan products with much more accurate error detection.
“AI cameras will automatically scan, automatically detect defective products and automatically remove them from the production line. Many factories now use AI to control product quality and use high-resolution machines to check for errors very carefully,” said Mr. Tuan.
Insurance inspector, administrative, border check-in staff...
Security staff; administration, timekeeping; insurance inspection… can all be easily replaced by AI. Even manual labor jobs such as serving, cleaning… can be replaced by AI.
According to Mr. Tuan, the above jobs, when performed by humans, even have the risk of errors. If AI is used, the accuracy rate is almost absolute and labor productivity is very high.
Secretary
The secretary application will replace humans with secretarial work. This AI application will help leaders have all the content and work requirements quickly and accurately, from meeting minutes, work schedule reminders, data processing...
Regarding advice for candidates in the context of AI "invading" many fields, Mr. Tuan added that workers must have a proactive mindset to grasp information and clearly understand the problem: First, determine whether jobs and occupations will exist or disappear in the future; second, there are jobs that AI penetrates deeply but does not make those jobs disappear, but helps workers have more leisure time but increases labor productivity.
