The implementation of electronic tax services has helped businesses and people save costs and time in fulfilling obligations to the state budget, contributing to transparency in tax management.
Take taxpayers as the center to serve
With the motto of taking taxpayers as the center of service, the Tax sector continues to implement key and important tasks with good results, recognized by the Government, society, businesses and people:
- Deploying e-Invoices nationwide in accordance with the provisions of the Law on Tax Administration from July 2022: The Tax sector has built a modern IT system, applying 4.0 technology to meet the requirements of receiving, storing, processing, and exploiting all used invoice data. By the end of November 2024, the General Department of Taxation's e-Invoice system had received and processed more than 11.2 billion invoices.
- Deploying the Electronic Information Portal for Foreign Suppliers (NCCNN) to support registration, declaration, and direct tax payment from anywhere in the world. As a result, up to now, 116 NCCNNs have registered, declared, and paid taxes via the NCCNN Portal from many countries such as the United States, Singapore, Ireland, the United Kingdom, etc. The total tax paid by NCCNNs in 2024 is VND 8,677 billion.
- Deploying the E-commerce Information Portal to receive information from businesses and individuals doing business on e-commerce platforms, with the result that up to now, 439 e-commerce platforms have sent information to tax authorities.
- Deploying electronic tax services (eTax) for businesses nationwide to provide online public services with 99.93% of operating businesses registered and using. In 2024 (up to the end of November 2024), the eTax system received and processed 15,546,355 electronic tax records. Businesses paid taxes through 4,627,209 electronic tax payment transactions with an amount of over VND 886,475 billion.
- Expanding the Electronic Tax Service for individuals on smart mobile devices (eTax Mobile) with identity authentication connection to the national population database. To date, there have been more than 4 million accounts registered to use this service and more than 10 million logins to the system using electronic identification accounts (VNeID).
- Connect with the Ministry of Public Security to exchange and use information in the national population database, exchange information with the Ministry of Industry and Trade on e-commerce data, the Ministry of Planning and Investment on business registration, cooperatives, individuals, individual business households, the Ministry of Natural Resources and Environment on interconnected payment of real estate registration fees, the Ministry of Public Security on interconnected payment of car and motorbike registration fees...
It can be said that digital transformation in state agencies in general and in the tax sector in particular is the process of converting activities and services from traditional forms to electronic, digital forms, etc. Digital transformation helps increase efficiency, reduce administrative procedures, and quickly provide online public services to people and businesses. The digital transformation process at tax agencies has brought many benefits such as improving the quality of service to people and businesses, saving time and costs, improving the transparency and efficiency of the tax management process.
On April 23, 2022, the Prime Minister issued Decision No. 508/QD-TTg approving the Tax System Reform Strategy to 2030.
In particular, the goal set for the Tax sector by 2030 is to "Build a modern, streamlined, effective and efficient Vietnamese Tax sector; unified, transparent, specialized and professional tax, fee and charge management according to the risk management method, promoting the application of information technology, simplifying administrative procedures, reducing compliance costs for people and businesses; at the same time, the focus of tax management is based on the electronic tax platform and three basic pillars: a complete, synchronous, modern and integrated tax management institution; professional, honest and innovative human resources; modern and integrated information technology, meeting tax management requirements in the context of the digital economy".
The Government's orientation has posed new opportunities and challenges for the Tax sector and especially in the field of information technology.
This requirement requires a comprehensive and comprehensive change in the way of working, bringing all tax authority activities to the digital environment, innovating the operating model, changing the way of providing services based on digital technology and data including:
Developing digital infrastructure; developing digital platforms; developing digital data; bringing new tax authority activities to the digital environment such as remote working, monitoring, inspection and audit in the digital environment; making decisions based on data; developing virtual assistants, integrating national digital platforms, prioritizing the deployment of cloud technology, etc.
In 2024 and the following years, the Tax sector will continue to develop an integrated, centralized information technology system, ensuring that people and businesses are at the center, transparency, efficiency, increasing work processing speed, reducing operating costs, as well as ensuring consistency and efficiency of state management; Providing digital tax services and electronic data to facilitate taxpayers, contributing to improving Vietnam's ranking in terms of tax simplicity and convenience; Building integrated platforms and big data platforms to provide complete information for direction and operation, connecting and exchanging information between state management agencies, supporting tax management, tax risk management and policy making; Developing advanced, modern, and synchronous information technology infrastructure and equipment, ensuring continuous, efficient operation, information security and data security in the direction of e-Government and Digital Government.
Promote the application of digital technology
Faced with the strong development of the 4.0 industrial revolution, the Tax sector continues to promote the application of new digital technology in tax management activities and focuses on implementing a number of specific solutions and tasks as follows:
- Build and deploy an integrated Tax Management system, focusing on meeting the requirements of redesigning business processes on a modern architectural platform, applying new technologies in artificial intelligence, big data analysis, etc. with the following requirements:
+ Build a comprehensive model to redesign business processes according to workflow, ensuring the level of connection and integration between processes as well as the ability to apply information technology to support maximum automation according to workflow.
+ Building IT applications to meet tax management requirements for e-commerce and digital business activities.
+ Develop a data analysis and risk management application system to meet tax management requirements using new technology application methods to improve the capacity, effectiveness and efficiency of tax authorities, support tax management based on the application of big data analysis, machine learning and artificial intelligence.
+ Build a tax database on an integrated platform and a big data platform to provide complete information for direction and operation, connect and exchange information to serve tax management and compliance management; Connect and exchange information with units, ministries and branches (Ministry of Public Security, Ministry of Planning and Investment, Ministry of Natural Resources and Environment, Commercial Banks, Notary Offices, etc.) to collect and build a complete database of information on taxpayers (including information connected to the national database on population, electronic household registration books, information on business registration, Land Use Rights Certificates, real estate transactions, tax payment documents, etc.). This is the basis for continuing to reform administrative procedures, reducing taxpayers' declaration criteria (only having to declare information once when working with state management agencies).
- Providing digital tax services to taxpayers helps improve the experience of taxpayers and citizens regarding electronic services and digital services provided by tax authorities, including:
+ Continue to deploy comprehensive online public services to support taxpayers in performing tax administrative procedures; Provide electronic one-stop services based on integration between applications, connection, and data exchange with state management agencies, organizations and intermediary units.
+ Provide support services for taxpayers in an automated manner, applying advanced techniques and technologies with automatic response models, supporting taxpayers in actively looking up and receiving notifications from tax authorities via electronic means; automatically providing taxpayers with information on tax laws, tax transactions, notifications, propaganda, dissemination, and education on tax laws for taxpayers.
- Deploying technical infrastructure to ensure security and safety for the Tax sector's IT system in the direction of digital transformation
+ The technical infrastructure platform architecture is transformed towards service to meet the requirements of rapid and flexible deployment, upgrading, and expansion, while maintaining operations and developing and upgrading.
+ Develop technical infrastructure following the trend of cloud computing technology to provide a flexible and stable technical infrastructure platform, simplify the management process, allocate system resources, and improve the efficiency of using system resources. Develop the Internet of Things infrastructure and new digital technologies in building applications and services for tax management.
+ Build an information security system in the direction of protecting state data and user data through the use of digital identification to ensure accurate identification of data accessors.
*** Speech by Mr. Pham Quang Toan - Director of the Department of Information Technology - General Department of Taxation - Ministry of Finance at "Seminar on Taxation and healthy finance for sustainable development"