On May 23, 2026, before the regulations of Circular 08 are officially tightened, Viettel Telecommunications Corporation launched a program to support subscriber information verification at home for elderly customers and special cases. This is one of the support solutions implemented by Viettel in the sprint phase of the subscriber information verification campaign, continuing a series of policies to encourage and support customers such as adding money to accounts, giving away Viettel++ points and expanding the network of support points nationwide.
Proactively reaching customers instead of letting customers fend for themselves
According to Viettel's statistics, among customers who have not completed subscriber information verification, the elderly customer group currently accounts for more than 30%.
This is also the group of customers facing the most difficulties in the process of carrying out authentication procedures due to health limitations, mobility, not familiar with using smartphones or not proficient in technology operations. Many customers still use feature phones, rarely follow messages or are not fully aware of changes in subscriber management regulations.
If not supported in time, a part of customers are at risk of being interrupted in communication, directly affecting daily life as well as the ability to connect with loved ones, especially in emergency situations.
Starting from that reality, Viettel decided to implement a program to support home verification of subscriber information for elderly customers in need, with the desire to help customers complete procedures conveniently, safely and without having to travel.
Customers only need to call Viettel Customer Care switchboard 1800 8098 (free), press the 0 key to meet the telephone operator and provide basic information such as full name, phone number, address. After receiving the request, Viettel staff in the locality will proactively contact and come to the place to support completing the authentication procedure.
Keeping parents connected, receiving incentives from Viettel
In addition to sending staff to support home, Viettel also encourages family members to accompany their parents and grandparents to verify subscriber information through the My Viettel application.
With just a few minutes of operation on the application, customers can support relatives to complete authentication procedures and immediately receive incentives from Viettel: 10,000 Viettel++ points for supporters and 50,000 VND for subscribers who are successfully authenticated through the My Viettel application.
A representative of Viettel Telecom said: "Verifying subscriber information is not only aimed at complying with State regulations but also contributes to protecting customers from the risks of forgery, telecommunications fraud and ensuring long-term service use rights. Viettel hopes that all customers will be supported to complete procedures on time, especially the elderly and vulnerable customer groups. We are ready to come to their homes to support customers when necessary, with the goal of not letting any customers have their connections interrupted due to technological barriers or travel conditions.
Currently, in addition to self-implementation on the My Viettel application, customers can also receive support at more than 50,000 service points nationwide or register for home-based service in special cases. With a wide network and staff in the area, Viettel is making maximum efforts so that all customers can complete subscriber information verification conveniently, safely and on time.
