Typically, "The Front must take the People as the center in all activities"; "The effectiveness of the Front's work is not only measured by the number of meetings, the number of documents... but must be measured by the people's trust"; "It is impossible to represent the People if you do not hear the people's true voice"; "Social consensus is not formal silence".
These messages, in essence, are not only for the Front, but also a common requirement for the entire political system in the new period.Especially in the context of the requirement that the streamlined apparatus must be closer to the people, listen to the people more, and solve problems more truthfully.
It is undeniable that in many places, operational efficiency is sometimes still seen through very beautiful figures in reports and there is a discrepancy with reality.
As General Secretary and President To Lam said: In some places, "the people's true voice is not heard", sometimes supervision and criticism are still formalistic, grasping the social situation has not kept up with cyberspace, and digital transformation is still substantive.
Therefore, when General Secretary and President To Lam requested to measure work efficiency by "the people's trust" and "the people's satisfaction", it was a very large change in the thinking of evaluating the effectiveness of public service activities.
In the context of a very rapidly changing society today, people no longer only reflect through voter contacts or traditional petitions.
Social voices now appear every day on social networks, in residential communities, worker dormitories, professional groups or on online platforms. If the apparatus still listens to the people in the old way, it will be very difficult to catch up with the breath of life.
In fact, people do not demand anything too big from the authorities at all levels. Many times they just hope to have a place to speak the truth, have someone willing to listen truthfully and have a real solution mechanism.
A worker only needs to be protected when the business owes insurance. A household needs to be clearly answered about the planning affecting their lives. A worker needs to be supported with vocational training so as not to be left behind...
And it is these things that are the clearest measure of social trust. Therefore, the message "taking the People as the center" will not have much meaning if it is only limited to documents or slogans. "Taking the People as the center" is only truly valuable when it goes into the behavior of each official, each agency and each specific activity.
Hopefully after this Congress, requirements such as "listen to the people", "put the People at the center", "measure efficiency by the people's satisfaction"... will become a new way of operating the apparatus with being closer to the people, more dialogue, faster response and more substantive problem-solving.
When people feel that they are being listened to, respected and their legitimate rights are protected, social trust will be sustainably nurtured. And that is also the most important foundation to create consensus, solidarity and development momentum for the country in the new period.
