Changes in the medical examination and treatment process
Present at Ho Chi Minh City Eye Hospital very early to take relatives for examination, Ms. Nguyen Ngoc Quy (Hiep Binh Ward, Ho Chi Minh City) said that she had proactively sought to book an appointment in advance to avoid a long wait.
Meanwhile, for the elderly, the application of information technology in medical examination and treatment brings many conveniences. Mr. Nguyen Van Sy (62 years old, Dong Nai province) said that currently, when going for health insurance examination, he only needs to bring a chip-embedded citizen ID card. His daughter's registration for the examination is supported online through the hospital's application.
In reality, the feedback and experiences of the people are gradually contributing to shaping and promoting changes in the examination and treatment process at hospitals in Ho Chi Minh City. Many medical facilities have proactively invested in technology to shorten waiting time and reduce administrative procedures for patients.
At Binh Dan Hospital in Ho Chi Minh City, the improvement of the patient care process is carried out through an information technology system, aiming to completely replace manual paperwork procedures that are easily errors, delays and causes inconvenience.
According to Dr. Luong Thanh Tung, Deputy Director of Binh Dan Hospital, when deploying information technology throughout the hospital, the unit pays special attention to the factor of stable operation. The hospital has arranged an IT team to work on-site, not outside, to promptly handle arising incidents.
Digitizing patient feedback processing
After a period of construction and testing, from December 22, 2025, the Ho Chi Minh City Department of Health officially put dashboard into operation. This is a system to receive and monitor the handling of people's feedback in the health sector, considered an important step forward in the digital transformation roadmap of the city's health sector, aiming to improve service quality, increase transparency and accountability of medical examination and treatment facilities.
According to the Ho Chi Minh City Department of Health, the implementation of dashboard clearly demonstrates the consistent viewpoint: Taking people as the center, taking patient satisfaction as a measure of the quality of healthcare activities.
In fact, in the past time, through the hotline, many complaints from people related to medical examination and treatment have been received and handled promptly. However, the reception and monitoring of feedback was previously mainly done manually, the data was not fully digitized, causing limitations in management, analysis and sustainable quality improvement. The newly deployed dashboard has overcome these shortcomings.
The Ho Chi Minh City Department of Health emphasized that people's feedback is not only an issue that needs to be resolved immediately but also a starting point for long-term quality improvement cycles. To dashboard promote its real effectiveness, the Department recommends that directors of hospitals and medical facilities seriously participate, directly direct the reception, processing and feedback, considering this a regular task associated with the responsibility of the head.
The synchronous participation of medical facilities, along with the supervision and support of the people, is expected to contribute to building an increasingly transparent and professional health system in Ho Chi Minh City and taking patients as the center.
According to statistics, the Ministry of Health currently manages 282 administrative procedures; after decentralization, there are 117 procedures under the authority of the Ministry. When 16 procedures take effect according to Decree 163/2025/ND-CP, the number of procedures under the authority of the Ministry of Health will be reduced to 101, equivalent to 35.8%, meeting the requirements of the Government and the Prime Minister.
To implement the cuts, the Ministry of Health needs to amend 16 legal documents, and at the same time clearly assign responsibilities to departments and branches according to Decision 2111/QD-TTg, focusing on speeding up the amendment of regulations without having to wait for the law to be amended.
Permanent Deputy Minister of Health Vu Manh Ha requested that the key task in the coming time is to complete the cutting plan, ensuring the goal of reducing at least 30% of the settlement time and 30% of administrative procedure compliance costs in 2025 according to Resolution 66/NQ-CP.
