Citizen reception
Nghe An tightens responsibility for commune-level heads in receiving citizens
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Nghe An - Provincial Chairman requests commune-level leaders to improve their responsibility in receiving citizens and resolving petitions right from the grassroots level.
Hanoi Chairman: Do not allow the situation where citizens have to travel back and forth many times, sending petitions beyond their authority
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Hanoi - Chairman of the City People's Committee Vu Dai Thang requested not to let the situation of citizens having to travel back and forth many times and submit petitions beyond their authority.
Government Inspectorate handles more than 300 reflections and recommendations on the National Public Service Portal
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The Government Inspectorate has received and processed more than 300 reflections and recommendations on the National Public Service Portal.
Cases of temporary suspension, suspension of complaint resolution
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The competent person suspends the settlement of complaints in cases where the complainant withdraws the entire complaint or the case is no longer eligible for settlement.
Regime for officials and civil servants to receive citizens and handle denunciations
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The Resolution of the National Assembly Standing Committee clearly stipulates the regime and policies for cadres and civil servants receiving citizens and handling complaints and denunciations.
Government Inspectorate answers about the citizen reception of the Chairman of the Commune-level People's Committee
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The Government Inspectorate has just responded to voters' recommendations on the citizen reception activities of the Chairman of the Commune-level People's Committee.
Supplementing regulations on online citizen reception
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The Law amending and supplementing a number of articles of the Law on Citizen Reception, the Law on Complaints, and the Law on Denunciations has supplemented regulations on online citizen reception.
Go to the people, not wait for the people to come
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The implementation of the 2-level local government model in Can Tho City in recent times has created a clear shift in administrative reform. From supporting procedures at home, bringing public services to hamlets and villages, to receiving citizens right where incidents arise, the government has strongly shifted from the thinking "people must come to the government" to "the government proactively comes to the people". This approach not only reduces social costs but also strengthens people's trust in the grassroots apparatus.
Chairman of Nghe An Provincial People's Committee received 26 citizens in December
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Nghe An - Chairman of the Provincial People's Committee Vo Trong Hai chaired the regular citizen reception in December 2025, with 26 individuals making recommendations.
Chairmen of commune-level People's Committees must meet citizens at least 2 days/month
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The Law on Citizen Reception clearly stipulates that the Chairman of the People's Committee at the commune level must receive citizens at the citizen reception location for at least 2 days in 1 month.
Not allowing authorization to provide deputy receptionists to citizens
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The Government Inspector General said that the draft law continues not to allow authorization for deputy citizens' reception to enhance the responsibility of the head.
New Conclusion of the Politburo on receiving people from heads of provincial and commune Party committees
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According to the new conclusion, the head of the provincial Party Committee receives people at least once a month; the head of the commune-level Party Committee receives people at least once a month for at least 2 days.
The Chairman of the People's Committee at the commune level will have 3 additional tasks in receiving citizens
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The Chairman of the People's Committee at the commune level is decided to arrange a location to receive citizens outside the headquarters of the People's Committee of the commune; issue regulations on receiving citizens; assign a unit to advise on receiving citizens.
The Government Inspector General directs the settlement of a long-standing complaint of 102 households
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The Government Inspector General directed the settlement of a long-standing complaint of 102 households in Hanoi.
Can Tho City will expand the model of "Receiving citizens at citizens' houses"
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After operating the 2-level local government model, the Phu Loi Ward Party Committee (Can Tho City) has implemented the model of "Supporting citizens at citizens' homes" to improve the effectiveness of handling complaints and reflections, while increasing people's trust in the grassroots government.
