This achievement affirms BIDV's pioneering position in bringing Vietnamese banking's customer care services to international standards.
At the contact Center World (CCW) conference, BIDV Customer Care Center (BCC) won the award for the center from 51249 consultants. This is a significant effort, marking a 10-year journey of dedication, responsibility and professionalism in serving customers of BCC in particular and BIDV in general.
This award has a transparent and strict evaluation process: contestants participated in 3 regions (Asia - Pacific, America, Europe - Middle East - Africa).
After the round, the excellent Contact Centers must directly present at the regional conference in front of hundreds of experts, and be publicly rated; the best units continue to compete in the global finals. Thanks to that, the award becomes a real measure of operational capacity and innovation.
Founded in 1999, Contact Center World is a leading prestigious international organization in the field of Contact Center and customer experience, gathering more than 230,000 experts from 200 countries. In addition to its role as a forum for sharing knowledge and technology, this organization is also famous for the Top Global Excellent Unit award - considered the "Fortune" of the Contact Center industry.
At the conference, BIDV representatives presented the values that shape BIDV Customer Care Center such as: Taking customers as the center, personalizing customer experience, combining a team of professional consultants, dedicated to artificial intelligence technology...
In addition, there are values that BIDV is aiming for such as building a Green bank, sustainable development, a cultural and happy bank, bringing new values to customers.
The "Best Customer Care Center in Asia Pacific" award is not only a worthy recognition of BIDV's persistent efforts, but also an important stepping stone for the Customer Care Center to continue to break through.
In the coming time, BIDV will promote investment in modern technology infrastructure, expand the application of artificial intelligence in operations management and customer care, while optimizing processes to serve customers faster, more conveniently and seamlessly across all channels.
At the same time, the bank continues to focus on developing a team of consultants - "brand ambassadors" with rich expertise and imbued with the culture of "taking customers as the center" - so that each interaction brings satisfaction and cohesion.
With a pioneering spirit and a desire to create, BIDV not only aims to build an international standard Contact Center but also aims to bring customer service to a new level, contributing to the sustainable development of the bank and affirming its position as a leading bank in Vietnam.
