Resolution 57-NQ/TW of the Politburo identifies science and technology, innovation and digital transformation as the main driving force for breakthrough development, promoting economic growth and enhancing national competitiveness.
Throughout 32 years of attachment to the development of the country, SHB has always accompanied, proactively and actively followed the country's orientation. With a comprehensive transformation strategy for the period 2024 - 2028, SHB proactively focuses on strong digital resources, while playing a bridging role, creating a favorable environment for businesses to actively participate in the country's digital ecosystem, promoting economic development.
At the 2025 Banking Industry Digital Transformation event, Vice Chairman of the Board of Directors and Deputy General Director of SHB, Mr. Do Quang Vinh presented and introduced to Prime Minister Pham Minh Chinh and State leaders about the Bank's integrated payment solutions, especially supporting digital transformation with public administrative units and public administrative units. The presentation made an impression and received the attention of delegates attending the event.
Mr. Do Quang Vinh - Vice Chairman of the Board of Directors and Deputy General Director of SHB shared: With a comprehensive transformation strategy and the resonance of leading technology corporations, SHB aims to build a future bank, truly understanding and developing for customers. With the impact of the digital revolution, the bank now not only has the task of providing financial solutions but also contributes to redefining customer experiences in the digital age.
SHB is the first bank to present and introduce solutions, products and services to Prime Minister Pham Minh Chinh and State leaders at the event.
Modern and convenient payment solutions for administrative units
With the motto "Take customers and market as the center", SHB is accelerating digital transformation, applying the most advanced modern technologies to the journey of customer experience, digital products and services are "tailored" suitable for each needs of hospitals, schools, administrative units ... support and accompany in the country's digital transformation process. Comprehensive financial services for administrative and non -business units (DVHCSN), integrated payment solution is one of the outstanding products.
To date, hundreds of VBSPs such as schools, hospitals, state-owned organizations, state-owned enterprises, etc. have trusted and used SHB's products and services. Financial solutions for VBSP are applied with modern technology, integrating payment functions with management software, helping units promote digital transformation, save resources and time in payment management, and effectively manage finances.
SHB is a reliable partner of dozens of hospitals and medical centers across the country such as: National Hospital of Pediatrics, Thanh Nhan Hospital, National Hospital of Dermatology, Military Hospital 120, Hanoi Heart Hospital, National Hospital of Obstetrics and Gynecology, Viet Duc Friendship Hospital, Hanoi National University Hospital, Dang Van Ngu Hospital, Can Tho Central General Hospital, TB Hospital and Pulmonary Hospital. Can Tho ...
For patients coming to the hospital for examination, paying by QR code makes it easy to pay for medical examination and treatment services without having to bring cash, minimizing waiting time and risks. QR codes are placed at the hospital's check-in counters or attached to each examination and appointment form... Patients/ family members can use the Mobile Banking application of all banks to scan the QR code to pay hospital fees.
At the same time, hospitals use integrated payment solutions to help integrate personal medical records with national data, make revenue and expenditure transparent and prevent fraud.
In addition to digital solutions for corporate customers, administrative units, etc., SHB also develops many digital initiatives for individual customers, continuously improving the SHB SAHA digital banking application, ensuring smooth and synchronous financial transactions on all transaction channels. SHB's proportion of transactions via digital channels and online platforms has continuously increased in the leading group of the industry. To date, more than 95% of SHB's operations and processes have been digitized. More than 98% of transactions of individual and corporate customers are conducted entirely through digital channels Mobile banking, Internet banking.
Bank of Future is a SHB model built to comprehensively integrate modern technology platforms such as AI, Big Data, machine Learning... into all processes and services, contributing to improving customer experience, automating, modernizing core banking and sustainable development. The project expects to create a breakthrough in 2025-2026, while modernizing the entire operating system, establishing an expanded technology platform in the future.
In the 2024 - 2028 strategy, SHB aims to become a leading efficient bank, a favorite digital bank and a strategic financial partner of the enterprise. By 2035, SHB aims to become a modern retail bank, a green bank, and a digital bank in the top of the region.
SHB's comprehensive digital transformation is based on 4 pillars: institutional reform - people as the center - customers as the center - technology as the foundation, with 6 core cultural values "Heart - Trust - Trust - Knowledge - Intelligence - Vision". SHB continues to affirm its pioneering role in the digital transformation journey of the banking industry, accompanying the development of the country.
