A decade of leading - BIDV received the Best Retail Bank in Vietnam award for the 10th time

The journey to set a record in the Vietnamese financial market

After 68 years of construction and development, BIDV has constantly innovated, expanded its scale and improved the quality of its services to become the first and only financial institution to currently have the largest total assets, outstanding loans, and capital mobilization in the market, reaching over 2 million billion VND.

In the field of Retail Banking, BIDV has held the No. 1 position for many consecutive years and is now continuing to set a record in the Vietnamese financial market with the 10th Best Retail Bank in Vietnam 2025 award.

In the context of the constantly changing market, technology and customer tastes, BIDV has proactively adapted, seized opportunities and created historical milestones. Retail activities in 2024 continue to affirm their leading position with large scale and impressive growth rate. As the first bank to surpass the VND1 million billion mark for retail capital mobilization, retail credit grew 23% compared to 2023, reaching VND1 million billion. The personal customer base and the number of newly issued international credit cards have grown strongly.

The above achievements are the result of a comprehensive transformation strategy, applying digital technology to help optimize processes and improve customer experience. The deployment of new technology infrastructure systems, continuous digitization of traditional products and the addition of new features on digital banking applications have shortened processing time, helping customers access finance more quickly.

In addition, BIDV also pioneers in applying AI and Big Data in data analysis, personalizing products and services, and optimizing incentives to suit each customer. Not only that, the integration of Chatbot and Voicebot AI in 24/7 customer consulting and support has improved service quality, bringing BIDV to the regional level when it was honored to receive the platinum Award for Customer Care voted by the contact Center Asia Pacific Association (CC-APAC).

BIDV constantly improves high-end customer service by researching and implementing specialized financial solution packages such as Women & Wealth, Next Gen, Top VIP, to meet the diverse needs of each customer segment. At the same time, BIDV regularly cooperates with the world's leading partners, organizing co-branded events to bring top-notch experiences, in line with lifestyle and international standards for wealthy customers in Vietnam. Thereby, BIDV Private Banking continues to affirm its Top of mind position in the market when it was honored to receive the award "Best High-end Bank in Vietnam" for two consecutive years (2023 & 2024) voted by The Asian Banker.

Aspiration to pioneer in building sustainable values

Not only stopping at No. 1, BIDV aims to go further with a strong investment strategy in digital technology, improving customer experience through artificial intelligence and big data. At the same time, expand cooperation to develop creative financial models, promote green finance through initiatives to support customers towards developing a green economy, financing sustainable development projects and developing environmentally friendly products and services.

With the spirit and aspiration to create sustainable values for the future, aiming to become a pioneer bank in technology and innovation, the BIDV Champion Team is always eager to strive, ready to break all limits to create different values, provide comprehensive financial solutions and outstanding experiences for customers and society, join hands to bring the country into a new era - the era of national prosperity and development.