What is the warranty period?
Buyers need to ask clearly about the specific warranty period, applicable to the entire elevator or each separate item. This is basic but very important information, because each elevator line and installation condition may have different warranty periods. For indoor and outdoor installations, buyers should ask if environmental conditions change the warranty period.
In addition, homeowners should also ask more about the maintenance package after the warranty period expires to proactively grasp information before buying an elevator. This is a small detail but directly affects the actual benefits during use.
With Kalea family elevators, a warranty period of up to 05 years is clearly announced on the website according to each elevator line and installation conditions, helping customers easily follow from the beginning.
What is the warranty scope?
Not all arising errors are warranty-liable. Therefore, it is necessary to clarify which parts are warranty-liable, in which cases are excluded, damaged due to electricity, environment or whether the usage process is supported or not. Asking carefully in this section will help avoid misunderstandings and easily estimate costs later.
Who is the unit directly responsible for the technique?
Buyers should clarify whether the sales unit also performs warranty and maintenance. In addition, it is also necessary to inquire carefully whether the maintenance and maintenance team is genuine technicians of the company or outsourced personnel according to each project. This is a detail that should not be ignored, because the technical personnel model directly affects the quality of periodic inspection, the ability to store elevator maintenance history, incident handling and the stability of after-sales service.
At Kalea Lift Vietnam, maintenance and repair work is carried out by a technical team of the company, trained according to the company's standards. This is a factor that helps the periodic inspection and incident handling process be more proactive and synchronized.
What is the periodic maintenance schedule like?
Elevators are equipment that needs to be periodically checked for stable and safe operation. Therefore, it is necessary to ask clearly how long it takes to maintain a household elevator once, when the first inspection schedule after handover is, and whether the maintenance cost is included in the service package. Periodic maintenance is not only for operating inspection but also helps track the condition of components over time. If performed on schedule, many minor errors can be detected early.
According to Mr. Nguyen Van Ton - Technical Manager at Cibes Lift Vietnam Co., Ltd. (owner of Kalea Lift Vietnam brand), for family elevators using screw technology, installation conditions indoors should be maintained about 4 times/year to ensure the elevator operates safely and smoothly.
When there is an incident, how long is the response time? Buyers need to ask clearly whether there is a 24/7 technical hotline or not, what are the incident responses when the elevator is installed in a remote province, in case of needing to replace components, is the company ready to replace them?
Finally, all important contents about warranty and maintenance should be stated in writing in the contract or accompanying appendix. Asking carefully from the beginning not only helps buyers feel more secure but also avoids arguments later.
With Kalea, the advantage lies in the nationwide warranty policy of up to 05 years implemented by a team of genuine technicians. This is one of the factors that helps users feel more secure when choosing a family elevator for long-term use needs.
Kalea Lifts Vietnam - A genuine company directly under the Swedish Cibes Lift Group
· Hotline: 1800 555 502.
· Hanoi Showroom: Ward 203, HITC Building 239 Xuan Thuy, Cau Giay Ward Ho Chi Minh City Showroom: No. 86 B2 Street Saritown Townhouse Area, SaLa Urban Area, An Khanh Ward
· Hai Phong Showroom: HD. 68, Vinhomes Marina Urban Area, Le Chan Ward
· Da Nang Showroom: No. 438 2/9 Street, Hai Chau Ward
· Can Tho Showroom: 373 30 Thang 4 Street, Tan An Ward
