Information from Hanoi Railway Company Limited (Hanoi Metro), during the 15 days of free operation, Hanoi Metro staff recorded a large number of token cards (ticket cards) being lost (no specific data yet). Although station staff tried to control it tightly.
On average every day, there are hundreds of customers who do not return tokens. Accordingly, many passengers did not go through the ticket gate when receiving free ticket cards. Because if you pass through the gate, you must return your ticket card to be able to leave at the end of the journey.
Regarding the above situation, talking to the reporter of Lao Dong newspaper, a representative of Hanoi Metro said that the loss of ticket cards when the Nhon - Hanoi station metro line came into operation was also anticipated.
"Previously, the Cat Linh - Ha Dong route, which was just put into operation, also recorded a similar situation. Many people who first experienced it may not have understood the regulations, or forgot to return the ticket card when not in use. However. , after a while, this situation has decreased due to increased people's awareness.", Hanoi Metro representative shared.
To improve the culture of using trains, Hanoi Metro recommends that passengers seriously follow the instructions of station staff; Customers traveling by train on the route must buy tickets according to regulations, swipe the ticket card when passing through the control gate, keep the ticket throughout the journey and return the ticket when leaving the station (except for monthly tickets); When buying tickets, you must line up, no jostling or pushing...
Give up your seat to children, the elderly, pregnant women and people with disabilities; Do not talk loudly, argue, fight, or cause disorder at the station and on the train; Absolutely do not move past the safety line on the platform when the train has not yet arrived; self-preserve personal belongings; When your property is lost, you need to see station staff for assistance...
After 15 days of free opening, the Nhon - Hanoi station train line has served about 750,000 passengers. In particular, the highest day is more than 100,000 times and the lowest day is nearly 35,000 times. This train route officially enters the toll collection period from the morning of August 23, 2024.
The number of experienced visitors these days has begun to decrease, replaced by the number of potential visitors such as students, working people, the elderly... gradually increasing and remaining stable.
