On July 24, the Hanoi Public Administration Service Center issued a press release on rectifying the situation of collecting fees outside of regulations for people and businesses when carrying out a group of procedures to register for measures to ensure the right to use land and assets attached to land in Hanoi city.
On June 4, 2025, the City Public Administration Service Center issued Notice No. 166/TB-TTPVHCC on traffic flow and shortening processing time for groups of work procedures to achieve the City's GRDP growth target of over 8%.
Accordingly, the City Public Administration Service Center organizes traffic flow, prioritizes support for receiving administrative procedures in the land sector for the group of procedures for registration of measures to ensure protection by land use rights and assets attached to land that often generate large volumes of records.
The City Public Administration Service Center has also issued Decision No. 731/QD-TTTPVHCC dated May 12, 2025 approving the plan to restructure the process of resolving administrative procedures in the field of registration of measures to ensure protection with land use rights and assets attached to land to prioritize online supply in Hanoi.
Encourage and operate organizations to submit documents online and choose to transfer paper documents by post to the Public Administration Service Center Branch to complete the receipt process and send them to the competent authority for settlement.
To ensure the legitimate rights of organizations and individuals and prevent the need to go through intermediaries or " document brokers", the City Public Administration Service Center has directed branches and Public Administration Service Reception Points to arrange full reception counters, support staff, flexible scheduling channels and flow channels to receive all actual records arising from organizations and citizens, not allowing overload and congestion to wait long, causing people to have to go to the intermediary.
Publicly post the process, deadline, fee, and support phone number at all reception points for organizations and citizens to easily look up and comply with regulations.
Regularly check, monitor, and record feedback from people to promptly correct negative manifestations, harassment, or collusion with intermediary services.
Propagate and encourage organizations and citizens to submit documents online, choose to forward documents by post instead of having to come and submit them directly, minimizing the opportunities for intermediaries to access and solicite.
The City Public Administration Service Center recommends that banks, credit institutions, notary offices, and law firms clearly and transparently inform customers about the forms of submitting documents directly, online, and by post so that customers can proactively choose, not being led by intermediaries.
Absolutely do not introduce, assist, configure or create conditions for intermediary services to access, manipulate the process of processing documents for customers.
In case of detecting signs of brokerage, fee collection in violation of regulations or causing difficulties to force people to use intermediary services, please promptly report to the Center for coordination and strict handling according to the law.
