Regarding the incident of H.L bus company's staff fighting with a foreign tourist reported by Lao Dong Newspaper, Mr. Nguyen Truong Sinh - in charge of the Quang Binh Bus Station Service and Management Center, said that the unit will rectify the bus company's service method.
Talking to Lao Dong Newspaper, Mr. Sinh emphasized that the incident occurred outside the bus station, however, the center will still thoroughly transform the bus company to rectify the service method, ensuring the image of professional passenger transport.
Mr. Sinh informed that there is no right or wrong discussion, but fighting with tourists can negatively affect the image of the local passenger transport industry. The behavior of the bus company not only affects their own reputation but can also affect the tourism environment and general services.
Previously, on March 6, social networks spread a clip recording the scene of H.L bus company employee fighting with a foreign tourist on the sidewalk of National Highway 1, through Dong Ha City, Quang Tri Province. In the clip, the two struggled to fall onto the sidewalk, another tourist tried to stop and dragged the bus company to another place.
Although the clip only recorded a part of the incident, the initial cause was unknown, the image of the bus company's staff fighting with tourists caused mixed reactions in public opinion.
A representative of H.L's bus company said that according to the driver's initial report, the incident occurred when the tourist asked to stop the bus to go to the toilet, while the driver asked the tourist to wait at the rest stop. However, the tourists did not agree and refused to get in the car, leading to a fight.
The bus company affirmed that employees are not allowed to commit acts of violence against customers, especially foreign tourists, but need to consider the entire context to have appropriate handling.
