According to Lao Dong, in the first days of opening for sale the CT3 Kim Chung social housing project (Tien Loc commune, Hanoi), thousands of people were present at the Thien Loc Commune Culture - Information and Sports Center, lining up in the rain to wait to submit documents to buy social housing.
In the context of accelerated digital transformation, many administrative procedures have been brought to the online environment to reduce the burden on people. However, the handico - Viglacera investor consortium of Kim Chung social housing project chose to receive the application directly.
Explaining this, the Investor consortium believes that there are many reasons, but in the current context, this is the way for all those in need to be able to submit documents with the greatest peace of mind. Because the nature of social housing registration documents (NOXH) is to give policy beneficiaries the opportunity to access housing products with high social security value, but are often targeted by intermediaries. Therefore, direct payment is an appropriate measure to protect the legitimate rights of the people.
The social housing purchase application is a type of highly legal document, requiring the correct form, correct content and correct confirmation from the competent authority. When submitting directly, people are checked by the staff on the spot. If there are shortcomings or errors, the staff will guide them to make free edits, schedule a date for submission, without intermediaries, and no additional costs. This is something that online submission cannot fully support, especially for those who are less experienced or have little access to Internet technology (for example: the elderly, meritorious people, people who do not have regular contact with the online environment, people who are proficient in legal documents guiding on social housing).
The investor consortium stated that the biggest strength of the direct payment option is the ability to control risks. The investor establishes a strict inspection process right from the entrance: The submitter must carry the original citizen ID card, which matches the person in the name of the application; at the same time, submit form No. 02 that has been confirmed by the authorities for housing conditions, with the above information must be consistent with the information on the CCCD.
This method is to eliminate the situation of petty Predators, taking advantage of loopholes to collect records, buy and sell quotas or ask others to submit to the household. These are the most likely acts of arising when submitting documents online, because it is impossible to directly verify the submitter and beneficiaries. Investors consider transparency and the right subjects as the most important criteria, so the direct option is considered the most suitable at the present time.
In fact, submitting an application online will still be very effective if the number of visits is not too large and the technical infrastructure is strong enough. However, with the high demand of the CT3 project (Kim Chung Urban Area), choosing to submit documents online risks causing network congestion, making it impossible for people to know at what stage their documents are. This reality can lead to confusion and create negative invitations like "priority handling", "accelerating documents".
Mr. Nguyen Thanh Trung - Director of the Project Management Board, representative of the handico & Viglacera Joint Venture - said that, in the face of the project's heat, the Joint Venture said that it has been continuously adjusting the scale of receipt.
The number of records received per day will increase from 50 sets to 80 sets from November 25, 2025 and to 100 sets/day from December 1, 2025. In addition to opening additional reception tables, working hours are also extended, in the morning from 8:00 to 12:00 and in the afternoon from 13:00 until no one is present. If the number of documents continues to increase sharply, the investor will propose to the Hanoi Department of Construction to extend the time to receive documents compared to the original plan (ie extended after January 3, 2026). The goal is that all people with real needs have the opportunity to submit documents in full and on time.
