Here are some popular methods to evaluate employee experience:
Survey
Periodic surveys: Conduct regular surveys (quarterly, annually) to track changes in employee experience.
Event survey: Organize surveys after important events such as salary increases, training, or organizational changes.
Leaving survey: Survey employees who are about to leave the company to understand why they left.
Interview
One-on-one interview: Organize direct interviews with employees to gather detailed information about their experiences.
Group interview: Organize focused groups to discuss issues related to work and the working environment.
Data analysis
Work performance data: Analyze data on productivity, work quality, and absenteeism rates to assess employee satisfaction.
Attachment data: Use indicators such as eNPS (Net Promoter Score) to measure employee engagement.
Human resource rotation data: Analyze job turnover to identify potential problems.
Direct observation
Participate in activities: Participate in employees' daily activities to better understand their work and the problems they encounter.
Informal meetings: Organize informal meetings to chat with employees.
Questions commonly used in surveys: Are you satisfied with your current job; do you feel evaluated fairly; do you have the opportunity to develop yourself at the company; do you feel fully supported to complete the job; do you want to introduce the company to friends or relatives?
Important indicators to monitor
eNPS (Net Promoter Score): Measuring the willingness of employees to introduce the company to others.
Layoff rate: Measuring the stability of the labor force.
Average working hours: Measuring employee engagement with the company.
Work efficiency: Measuring productivity and work quality.
Satisfaction with management: Assess employee satisfaction with direct superiors.
According to Anphabe Company, employee experience is an extremely important factor for the success of the business. When employees have good experience, they will be attached to the company for a long time, work more effectively and contribute to the overall development of the organization.
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