From confusion to mastering work thanks to AI
Mr. Nguyen Van Dat (the character requesting a change of name) - an official at a university in Hanoi - once went through a difficult period when he first started working. The volume of dossiers, procedures, and documents was so dense that he spent hours processing them, the work efficiency was not high, and he even had to work through noon to complete the task.
“Time pressure sometimes puts me in a state of stress and exhaustion,” Mr. Dat shared.
The turning point came when he accessed AI tools such as Gemini and ChatGPT. Initially, he used AI to build mindset diagrams for work, then expanded to supporting report drafting, suggesting content and text structure.
Instead of spending many hours reading and summarizing documents, he only needs to make specific requests, the AI will propose preliminary content. The rest is post-inspection and revision to suit the reality of the unit.
AI helps me save a lot of time and create more inspiration when working," he said.
However, Mr. Dat also emphasized the role of critical thinking: AI is just a tool, users must have basic knowledge and the ability to verify information, especially with in-depth content.
Replacement pressure and the skill upgrade race
Not only in the public sector, in businesses, the pressure from AI is even clearer. Ms. Le Thi Tam - a marketing employee in Hanoi - admitted that the rapid development of AI makes her worried about the risk of being eliminated.
Currently, many AI tools can do the job equivalent to an employee with at least one year of experience," Ms. Tam said.
From writing content, building scripts to creating images, AI can complete it in about 15 minutes - many times faster than humans. This makes many businesses consider reducing personnel to optimize costs.
But instead of avoiding, Ms. Tam chose to adapt: learning how to use AI as a support tool. According to her, workers should not see AI as an opponent, but as a "lever" to improve productivity and personal value.
Reality shows that AI does not completely replace humans, but changes the way humans work. Repeated, highly processed positions will be easily automated. Conversely, jobs that require creative thinking, decision-making and context understanding still need humans.
The issue is not whether AI will replace humans or not, but who knows how to use AI will have an advantage" - Ms. Tam expressed.
Need a roadmap for practical digital skills training
Requiring that by the end of 2026, 100% of cadres, civil servants, and public employees must have digital knowledge and skills according to Directive 14 of Prime Minister Le Minh Hung sets a clear goal: Digital transformation is no longer an option, but a mandatory one.
However, the current reality shows that many training programs are still heavily focused on theory, running after certificates but lacking applicability.
To avoid the situation of "knowing but not being able to do", Mr. Dat and Ms. Tam proposed that it is necessary to build a roadmap for digital skills training in a practical direction:
First, training according to specific jobs. Instead of learning in general about AI, workers need to be guided on how to apply AI to their own work: drafting documents, analyzing data, planning or customer care.
Second, learn through real-life situations. Courses should be designed in the form of exercises and specific projects, requiring learners to directly use AI to solve problems, thereby forming practical skills.
Third, continuous updates. AI technology is changing rapidly, so training cannot be "one-time done" but must become a continuous process.
