According to DownDetector, the number of reported incidents peaked at around 3:30 p.m. with more than 20,000 cases. The service interruption map shows hot spots in many cities, but Verizon did not announce specific areas affected. Meanwhile, there are still customers who say their service operates normally throughout the day.
On platform X, account @VerizonSupport confirmed the problem but did not provide detailed information about the fix. Responding to the email communication, Verizon representative - Karen Schulz said: We have recorded software problems affecting wireless services of some customers. Engineers are actively identifying and handling. We understand the trust that users have in Verizon and apologize for these inconveniences.
Verizon recommends that customers access the Network status Check page to update service information in the area.
