The 30-year milestone is an opportunity for VinaPhone to send thanks to customers who have trusted and accompanied the network operator throughout its development journey. With the message of turning time into meaningful gifts, VinaPhone offers customers 1,000 VinaPhone Plus points and 1GB of high-speed data for each year of continuous mobile service use. Accordingly, customers who have accompanied VinaPhone for 30 years can receive up to 30,000 points and 30GB of data.
In particular, for the first time, VinaPhone applies GenAI technology in customer care activities. Through the My VNPT application, customers can create personalized AI cards recording their journey accompanying VinaPhone, including service usage time and received incentives. These cards can be shared on social networks as a way to preserve memories and spread the story of attachment to the network operator.
From June 15 to August 13, 2026, VinaPhone launches the "30 Years of Gratitude Wheel" program on the My VNPT application with millions of gifts for customers. Gifts include VinaPhone Plus points, high-speed data, e-voucher service and many high-end experiences such as using business lounges at the airport or upgrading to Diamond membership for one year. Customers can participate in the wheel directly on the My VNPT application, with the number of spins determined based on mobile service usage time.
In addition, customers can also increase their chances of receiving gifts through interactive activities on VinaPhone's digital ecosystem such as daily tally on the application, linking VNPT Money accounts or opening new Vietlott accounts on My VNPT.
On this occasion, VinaPhone also launched the "Vina30" title for customers who have been attached for 25 years or more. This is a lifetime title awarded to customers who continue to use VinaPhone services. With this title, customers enjoy many preferential policies such as switchboard support, service at transaction points, network quality priority and experience privileges for each stage, including the right to use business lounges at domestic airports.
In parallel with long-term customer appreciation activities, VinaPhone continues to upgrade the VinaPhone Plus loyalty program. Gold and Diamond memberships are supplemented with many incentives in the fields of resorts, cuisine, health care and tourism, in addition to existing benefits such as airport lounges, golf incentives and priority customer care.
On the My VNPT application, the program is also supplemented with tens of thousands of in-kind gifts and hundreds of thousands of preferential e-vouchers, helping customers easily receive free gifts or exchange accumulated points according to their needs.
Launched in 2016, VinaPhone Plus is a loyal customer care program for users of VNPT's services such as mobile, fiber optic internet and television. Customers accumulate points based on their service usage level to exchange gifts, receive incentives and upgrade membership.
Currently, the program is implementing membership classes from Than Thiet, Silver, Titan, Gold to Diamond with many different benefits. Not only recognizing the level of service use, VinaPhone Plus also recognizes customer attachment through the mechanism of adding points over time of companionship and special gratitude programs for long-term customers.
In recent years, VinaPhone Plus has gradually expanded into a multi-industry incentive ecosystem on the My VNPT digital platform. Through a diverse network of partners, members can use bonus points flexibly in daily shopping, travel, entertainment and consumption needs.
The continuous upgrading of gratitude programs and expansion of membership benefits shows VinaPhone's orientation to put customers at the center. Not only stopping at incentives or gifts, each given benefit is also a thank you for the trust and companionship of millions of customers throughout the network's 30 years of development.
