Customers report inconvenience
On the 27th of Tet, Mr. Pham Quy (1970) went to have breakfast with his family. When it was time to pay the bill, the VietinBank banking app kept reporting that the transaction was temporarily interrupted. Mr. Quy was upset and called the switchboard but the call could not be made.
"I was helpless because I didn't have any money on me. Now we only need a phone to pay, so my family rarely carries cash with them. In the end, I had to go home to get my wallet," Mr. Quy shared.
On social networks, some customers expressed their frustration when transactions were interrupted at a crucial time.
Others reported that the money transfer had not yet reached the recipient or that transactions could not be made via the app.
Ms. Van Anh - a customer of VietinBank shared: 2 days ago, the VietinBank IPay app also had an error once. There are a lot of payment transactions in the days before Tet, it is really inconvenient.
VietinBank speaks out about the incident
In response to customer feedback, VietinBank issued an apology and explained the reason for the incident. According to the bank, the sudden increase in transactions at the end of the year caused the system to overload. VietinBank also advised customers to make transactions at other times to avoid disruptions.
“We look forward to receiving your sympathy and are committed to resolving the issue as soon as possible,” VietinBank announced.
The incident of VietinBank and many other banks near Tet raises questions about the ability to meet technological infrastructure requirements in the context of increasingly popular cashless payments.
According to statistics from the State Bank, in the first 11 months of 2024, mobile phone transactions reached 11.01 billion transactions with a value of VND 66.48 million billion, an increase of 54.62% in quantity and 34.47% in value over the same period last year.
Despite the remarkable growth in transaction volume, many banks, including big names like VietinBank, have yet to fully meet the demand for system stability.
