Listening to Capital citizens at Public Administrative Service Centers

    Dương Anh - Hoàng Xuyến |

    Hanoi - At public administrative service points, the "listening to citizens of the Capital" activity is being implemented, towards improving the quality of service to the people.

    1
    In recent days, when coming to perform services at Hanoi City Public Administrative Service Centers, many people have participated in the survey program "HIHUB - Listening to Capital Citizens".
    Theo ông Trần Quang Hưng, Chủ tịch Công ty Cổ phần Trung tâm Đổi mới sáng tạo Hà Nội, điểm đặc biệt của chiến dịch “HIHUB - Lắng nghe công dân Thủ đô” là lần đầu tiên người dân có một kênh khảo sát độc lập, khách quan và bảo mật để phản ánh những khó khăn, vướng mắc trong quá trình thực hiện thủ tục hành chính.
    According to Mr. Tran Quang Hung, Chairman of Hanoi Innovation Center Joint Stock Company, the special point of the "HIHUB - Listening to Capital Citizens" campaign is that for the first time, people have an independent, objective and secure survey channel to reflect difficulties and obstacles in the process of performing administrative procedures.
    3
    During the opinion gathering process, union members and young people are always present at the Public Administrative Service Centers to support people. After completing the procedures, Mr. Trinh Minh Son (Tu Liem ward, Hanoi) was instructed by volunteers on surveying operations on his smartphone. Mr. Son shared that this form helps people easily contribute frank opinions on the quality of administrative services.
    4
    Through a few simple steps, people can directly reflect the advantages as well as practical difficulties. After completion, all data will be screened and analyzed to develop reports and recommendations to send to competent authorities, focusing on improving processes, shortening dossier processing time and improving service quality.
    5
    The thoughtful and thoughtful guidance of the volunteer blue shirt force creates an open atmosphere, helping people clearly feel respect when their opinions are recorded.
    6
    The survey is being implemented simultaneously at branches of the Public Administration Service Center. Images of people being consulted at the Public Administration Service Center branch No. 3 (Ba Dinh ward, Hanoi).
    7
    The "Listening to Capital Citizens" campaign is expected to collect about 30,000 survey entries, creating a large-scale data source, truthfully and comprehensively reflecting people's experiences when using public services.
    8
    Representatives of the Hanoi Innovation Center affirmed that HIHUB provides a completely independent, objective and secure evaluation channel, helping citizens feel secure in sending feedback.
    9
    Not stopping at statistical figures, the results of measurement of waiting time or procedural convenience will be an important practical basis for Hanoi to build a modern, transparent and people-centered administration.
    Dương Anh - Hoàng Xuyến
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