On June 19, Thanh Chuong General Hospital, Nghe An province said that the unit has recorded and accepted the apology from patients and their families after the incident of posting inaccurate information on Facebook social network.
Previously, the Facebook account "Panra Kh." posted content reflecting the fact that relatives came to Thanh Chuong General Hospital for examination after being hit by a rolling log on their foot. According to the initial content of the article, after taking X-rays at the hospital, the patient was diagnosed with a broken foot bone, prescribed medicine, and instructed to buy a foot brace and crutches to support walking.
However, afterwards, the patient's family took the patient to another facility to take a photo and was informed that it was not a fracture but a sprain, soft tissue contusion. From there, the patient's family posted information expressing outrage, saying that the diagnosis at Thanh Chuong General Hospital was inaccurate.
After the incident was posted, Thanh Chuong General Hospital contacted, explained and guided the family to re-examine. The patient's family then continued to take the patient for examination at another clinic and returned to Thanh Chuong General Hospital. The results showed that the patient had fractures, consistent with the hospital's initial diagnosis.
After grasping the information, the account "Panra Kh." posted a correction, stating that he had misunderstood and blamed the doctor of Thanh Chuong General Hospital. This person also apologized to the doctors and hospital leaders, hoping to be sympathized with for his impulsiveness.
According to the correction content, the patient's family believes that the results at another medical examination and treatment facility before were not accurate because the scan was not taken in the correct position, and the fracture was not seen. The family also brought the film and test results for comparison.
Thanh Chuong General Hospital said that the unit always respects the right to reflect and contribute opinions of patients and their families; and considers this an important source of information to improve the quality of medical examination and treatment, service quality and towards people's satisfaction.
Through this incident, the hospital hopes that when there are questions, concerns or dissatisfaction during medical examination and treatment, patients and their families will contact the treating doctor, department, or hospital Board of Directors directly to be received, explained and fully supported before sharing information on social networks.
