Taking good care of and treating patients
Ms. Tran Thi Luu (72 years old, residing in Duc Quang commune, Ha Tinh province) who is being treated for digestive disorders at Duc Tho Medical Center said that she realizes that hospitalization procedures here are very fast. In particular, the team of doctors and nurses is very gentle, dedicated, and devoted in examining and treating patients.
Many other patients when asked expressed satisfaction with the professional level, attitude of welcoming, caring for, and treating patients of the doctors and nurses at this medical facility.
On February 27, Dr. Le Thanh Hai - Deputy Director of Duc Tho Medical Center - said that the Center operates under a completely autonomous mechanism, so it is currently facing many difficulties. That is, input costs are increasing sharply, while medical service prices have not been adjusted accordingly, making it difficult to balance the budget for regular expenses.
In addition, degraded facilities, shortage of doctors, procedures for discharging inpatient beds and slow epidemic prevention and control costs are also difficulties and pressures for the unit.
Faced with those difficulties, the Center collective is determined to unite, strive, and constantly innovate to successfully complete the set targets and tasks, especially determined to best implement the work of people's health care.
We always put patients at the center. All improvements are aimed at shortening waiting times, minimizing inconvenience and improving patient experience. The 2025 survey results showed that patient satisfaction at the Center reached 95%," shared Dr. Le Thanh Hai.
Continue to improve the quality of medical examination and treatment
According to Dr. Le Thanh Hai, the Center is implementing infrastructure upgrade projects, purchasing modern equipment such as CT scanners, 4D ultrasound, digital X-rays, automatic testing machines...
At the same time, deploying electronic medical records, improving waiting time software, upgrading server systems and investing in computer systems to serve medical examination and treatment.
Advanced medical techniques such as laser resin removal, phaco surgery, thyroid removal, laparoscopic uterine removal, and hemodialysis are all received, transferred and effectively implemented. These are important steps to help the Center improve service quality and aim for modern and professional hospital standards.
The application of information technology has also been promoted, such as the implementation of inter-connection of driver's license data, birth certificates, death certificates, deployment of electronic medical records and electronic invoices, helping to shorten processing procedures and improve management efficiency.
The human resources team is also focused on with a plan to recruit 3-5 young doctors, provide in-depth training and attract good doctors to work long-term. This is an effort to ensure a strong team of doctors and nurses, meeting technical requirements and high-quality services, creating a solid foundation for the sustainable development of the Center.
In 2026, we will continue to innovate and develop advanced medical techniques, improve facilities and improve service quality. The ultimate goal is to bring safe, effective, and quality medical services, while ensuring maximum satisfaction for patients," affirmed Dr. Le Thanh Hai - Deputy Director of Duc Tho Medical Center.
According to Dr. Le Thanh Hai, at Duc Tho Medical Center, in addition to focusing on professional activities to care for and treat patients, the unit also pays attention to and effectively implements charity activities.
Over the past time, many charity programs have been implemented to cook, distribute porridge, and distribute free meals to poor patients, leaving a good impression in the hearts of patients and their families.
During the recent Lunar New Year 2026, the Center's leaders presented many Tet gifts to patients in difficult circumstances, lonely, and with long illnesses.
