A cyberattack on a system-based service provider for check-in and boarding procedures disrupted operations at several major airports in Europe, leading to flight delays and cancellations on September 20.
London's Heathrow Airport reported that Collins Aerospace - a company that provides check-in and boarding systems for a number of airlines at many airports worldwide - is experiencing technical problems that could lead to disruption to passengers.
Brussels Airport said the cyberattack left the automated systems unused, requiring manual check-in and boarding procedures.
This greatly affects flight schedules and unfortunately will cause flight delays and cancellations... The service provider is actively handling the incident and trying to resolve the problem as quickly as possible, the announcement stated.
Passengers whose flight was on September 20 were advised by airports affected by the cyber attack to confirm their journey with airlines before arriving at the airport.
"Due to technical problems of the system provider operating across Europe, the waiting time at the check-in counter will be longer. We are looking for a quick solution," Berlin Airport said.
Frankfurt Airport - Germany's largest airport - was not affected, a spokesperson said. An official from the operations control center at Zurich airport also confirmed that the airport was not affected in the cyber attack.
