TOTO Group of Japan has just launched a public toilet lookup system, allowing users to determine the nearest location and check the density by scanning the QR code on their phone.
At crowded stations or public areas in Japan, long lines in front of toilets, especially in women's areas, are still common. TOTO's system is connected to an existing toilet management platform, which already has the function of notifying employees when the toilet is dirty or has been occupied for too long.
Users now only need to scan the QR code to open a website that displays location and real-time usage status. Even a QR code placed right inside the restroom allows users to report incidents, such as not being able to release water or broken equipment. "User can directly report the problem with just a few steps," said Tasuku Miyazaki, a spokesperson for TOTO.
The system supports multiple languages, including English, Chinese and Korean, to serve international tourists. The Japanese government is also studying solutions to reduce waiting conditions, with a plan to request more funding to install electronic boards and mobile phone walls, thereby increasing the number of bathrooms for women in crowded public places.
TOTO is famous globally for its smart volleyball products with water spraying and music playing features. This new initiative is expected to contribute to improving the experience of using public toilets in Japan, where convenience and cleanliness are always valued.
