The work of decades is done in one year
At the conference to review the work of 2024 and deploy the tasks of 2025 of the Home Affairs sector held this morning (December 21), Minister of Information and Communications Nguyen Manh Hung commented that 2024 is a busy year for the Ministry of Home Affairs with a lot of work.
"The work of decades is done in one year. Sometimes it can be done in one year but not in five years" - Minister Nguyen Manh Hung said and congratulated the results that the Ministry of Home Affairs achieved in the past year.
According to Minister Nguyen Manh Hung, the Ministry of Home Affairs, like other agencies, has two types of work that require technology: the first type is time-consuming and labor-intensive, and the second type is difficult.
For tasks that take a lot of effort and time, information technology can be applied to automate such as: Managing civil servant records using digital technology.
Recently, the Ministry of Home Affairs has built a civil servant database, integrated a centralized management system, real-time updates, and applied information technology to "do the old, follow the old" but automated.
Regarding difficult tasks that require digital transformation, that is, technology and changes in the way of doing things such as: Evaluating cadres, evaluating the effectiveness and capacity of civil servants, which has long been difficult, there have been many solutions and efforts but not much progress.
According to the Minister of Information and Communications, the difficulty in evaluating people is objectivity, lack of data, and lack of transparency, but if technology is applied, it will be objective and transparent.
The Minister of Information and Communications said that the Ministry of Home Affairs can deploy automatic assessment tools, using online tools to monitor, track work progress and results, evaluate work performance such as KPIs as well as other quantitative indicators. Use artificial intelligence (AI) to assist in data analysis, providing objective assessments of work efficiency.
A virtual assistant is like an organization's top employee.
According to Minister Nguyen Manh Hung, another difficult task for many years now is to improve the quality of civil servants. Our traditional way of doing things is still training and training. Now the new way is to provide each civil servant with a virtual assistant.
"Whenever you do something or need information, ask the virtual assistant, provide all the organization's knowledge to the virtual assistant, and update the virtual assistant's new knowledge. At that time, the virtual assistant is like the best civil servant of an organization.
With a virtual assistant, the worst person in each organization is at least equal to a fairly good person. Virtual assistant is the most effective application of artificial intelligence, Vietnamese digital technology enterprises have mastered this technology and can quickly deploy virtual assistants for the Ministry of Home Affairs" - Minister Nguyen Manh Hung said.
Minister Nguyen Manh Hung spoke and emphasized the role of the Minister of Home Affairs and the Director of Information Technology in digital transformation.
Building a streamlined, effective and efficient state apparatus, in addition to innovating the organizational model and human resources, also requires technology, especially AI. Minister Nguyen Manh Hung also expressed his willingness to provide effective support to the Ministry of Home Affairs and the Home Affairs sector in digital transformation in the state apparatus.
