The event was honored to welcome Prime Minister Pham Minh Chinh, Chief of the Party Central Committee Office Le Hoai Trung, Governor of the State Bank Nguyen Thi Hong and delegates to visit.
At the event, BIDV participated in displaying and introducing new digital products, giving leaders and visitors a comprehensive view of the digitalization strategy not only in the field of customer service, but also in internal operations and technology innovation. This is also an affirmation of the bank's pioneering role and increasingly solid technological autonomy.
Experience digital technology journey to borrow and buy a house with BIDV Home
Ms. Pham Phuong Lan - Deputy Head of BIDV Retail Banking - directly introduced to leaders the BIDV Home application - one of BIDV's outstanding digital products. This is the first comprehensive closed digital platform in Vietnam in the field of home loans with a connection of three parties: home buyers, investors and banks.
The product allows customers to look up housing projects according to their needs, calculate appropriate loans, and register for loans with a digital signature confirmed by the VNeID application (BIDV is one of the first three banks in Vietnam to successfully deploy this feature). Currently, BIDV Home has connected with about 100 Investors for about 180 Real Estate projects.
Investors participating in BIDV Home have been assessed by BIDV as having prestige, quality and delivering a house on time. Customers will (i) easily choose a house as desired and safely when using it, (ii) calculate, register a loan and complete loan procedures on the same application, (iii) track the entire loan process on the same solution without having to go to a project or bank.
Provided in the form of virtual reality (VR) simulation, the BIDV Home experience at the event has brought leaders and visitors a completely automatic loan journey - from home selection to completing loan registration. The solution is developed in line with the financial consumption trend of individual customers, especially young customers, making it easy for them to access a home credit package of VND40,000 billion - currently the largest and most preferential credit package on the market.
Develop a comprehensive digital ecosystem, improve experience, connect technology and people
At the exhibition, BIDV also introduced a multi-layered digital ecosystem, in addition to digital solutions for individual customers, there are also institutional customers and internal systems.
For institutional customers, BIDV provides a comprehensive digital journey - from business boundary, BIDV Direct electronic banking, connecting BIDV iConnect business management software, to supply chain finance solutions such as SCF on cloud, Trade Flat import-export ecosystem and Open API connection. Currently, over 80% of BIDV's customer businesses have used digital channel services, demonstrating the efficiency and reliability of the business community.
Regarding digital transformation in banking operations, the B.One system built by BIDV itself has digitized the entire operating, approval and work management process within BIDV. Thereby, the entire operating system of the bank becomes fast, transparent and flexible, contributing to cost reduction, improving efficiency and the ability to respond quickly to market changes.
Efforts to contribute to national digital transformation
With systematic investment in infrastructure, technology and human resources, BIDV is realizing its commitment to make efforts to contribute to the implementation of digital transformation goals for the banking industry. BIDV's active development of internal technology, deployment of specific digital platforms for each customer segment and comprehensive digitalization of operations shows a long-term orientation and clear strategic vision in the digital transformation journey.
The 2025 Digital Transformation Banking Industry event is an opportunity for BIDV to affirm its pioneering role in realizing digital banking in Vietnam. Not only is BIDV one of the leading organizations in scale, it also clearly demonstrates its leading role in technology and innovation, contributing significantly to building a modern, effective and sustainable financial - banking system.
With a solid technology foundation, high autonomy and a spirit of continuous innovation, BIDV is ready to continue accompanying customers, the banking industry and the country on the journey to build a digital Vietnam in the future.
BIDV is currently serving more than 22 million individual and over 500,000 institutional customers, and connecting with more than 2,000 domestic and foreign financial service providers. The products and solutions that BIDV is implementing all come from practical needs of customers, developed in the direction of personalizing user journeys, applying technology to simplify procedures, improve experience, while ensuring safety, accuracy and efficiency.
As the bank with the largest outstanding loans to individual customers as well as outstanding loans to buy houses in Vietnam, in 2024 alone, up to the end of the first 5 months of 2025, hundreds of thousands of customers have registered and been disbursed through the BIDV Home application with sales of VND 625 trillion. Regarding the youth home loan credit package, in just 2 months of implementation, outstanding loans have reached VND6,800 billion/VND40,000 billion with 3,250 customers.
