HDBank recommends customers to quickly add biometrics to avoid transaction interruptions

Complete biometrics for seamless transactions

Accordingly, from January 1, 2025, bank account holders must complete biometrics if they want to make electronic transactions (online payment transactions, payment of goods/service bills, money transfers, etc.), withdraw cash and transfer money at ATMs, use online payment cards, and make QR code scanning payments. Very familiar daily transactions will be suspended if biometrics are not completed.

This is an improvement compared to the mandatory biometric authentication when transferring money over 10 million VND/transaction and 20 million VND/day according to Decision 2345 of the State Bank, effective from July 1, 2024.

This new regulation aims to completely eliminate bank accounts that are not in the owner’s name, applicable to all transaction values. With the completion of the biometrics addition, customers’ accounts will be more secure and safe.

1 minute to add biometric information on HDBank App, receive 20 thousand VND immediately into your account

To avoid transaction interruptions and enhance account and card security, HDBank customers need to complete biometric information supplementation using a chip-embedded ID card.

HDBank provides maximum support for adding biometric data easily and conveniently. Customers who have a chip-embedded ID card and a device to log in to their HDBank account with NFC (short-range wireless connection technology) function will do it completely online following these steps:

- Step 1: Log in to HDBank App (version from 3.1.7), click "Authenticate immediately on notification" "Biometric authentication"

- Step 2: Take a photo of your valid CCCD with chip and face

- Step 3: Use an NFC device to scan the chip-attached CCCD to complete authentication

With HDBank's modern technology application, customers only take 1 minute to perform biometric authentication.

As a bank with a large volume of individual customer transactions, many years ago, HDBank also proactively applied biometric authentication using online identification (eKYC) when transacting on the application, from opening an account or logging into the banking application via the registered phone number. Accordingly, HDBank has applied a form of secure security, identity authentication through fingerprint and facial biometric recognition on the money transfer channel via the phone application.

With the goal of promoting non -cash payment, the ecosystem of utilities on the HDBank app is increasingly developed, expanding the coverage to meet the needs of customers, from financial services (transferring money, opening accounts and trading of securities, controlling smart credit statistics, saving deposits, registering loans, buying gold online, ...) to online shopping, booking, book tickets, taxi tickets ...

On the digital transformation journey, HDBank has always been at the forefront of complying with the highest requirements of the Government and the State Bank. In particular, electronic authentication and biometric collection are always the top priorities of the bank, to help customers easily and successfully authenticate their biometrics. This is also one of HDBank's steps to contribute to the implementation of the goals of the national digital transformation strategy and sustainable development.