The journey of change
30 years ago, NCB started with a small bank in the South. Continuously building internal resources, expanding the network, upgrading the model, by the period of 2010-2020, the name National Citizen Commercial Joint Stock Bank was gradually shaped with the aspiration to become a modern, friendly and close retail bank to customers. challenged in scale, technology and fierce competition, NCB chose to take a steady step to " Suppress the pressure" for the breakthrough stage.
The turning point came to NCB when the bank started a comprehensive reconstruction. Under the leadership of a new, dedicated, capable and talented leadership, the bank has clearly shaped its strategy, strongly shifting from credit to retail and digital banking, while investing heavily in technology with 33 technology projects and 8 key digital transformation projects. In parallel, NCB strengthens internal control with the ICAAP Basel II standard solution and the roadmap for system improvement under KPMG's consultation, raising the level of risk management to approach international standards.
This not only helps NCB improve competitiveness but also opens a completely different development trajectory for the bank.
Just 3 years after implementing a comprehensive restructuring, NCB was identified by the market as a "small but robust" bank. The bank was honored as "Best Working Environment in Asia" for the first time at the HR Asia Awards after 28 years of operation and has continuously affirmed its competitiveness through many prestigious awards.
NCB's "offshore" mark was clearly established in 2023 when the bank moved its headquarters to a prime location in the center of Hanoi and signed a cooperation agreement with the world's leading strategic consulting partner, planning a new long-term development strategy with the aspiration to become the bank providing the best financial services and solutions.
Aspiration to " redefine banking experience" in Vietnam
In June 2024, NCB became the first credit institution in Vietnam to complete the development and approve the restructuring plan (PACCL) with consultancy from Ernst & Young (E&Y) and KPMG, marking a " Alpha leap", officially entering a new growth trajectory.
In parallel with PACCL, NCB and the world's leading strategic consulting partners have implemented the new Strategy with a long-term vision and aspiration to become the bank providing the best financial services and solutions.
NCB closed 2024 with impressive figures: increasing capital for the second time in 3 consecutive years (2022 - 2024), raising total charter capital to nearly VND11,780 billion; bringing total assets to VND118,000 billion for the first time, an increase of more than 23% compared to 2023; the number of customers expanded by nearly 40%; CASA increased by 54%; outstanding loans reached 111% of the plan.
In the same-scale banking group for the period 2021 - 2024, NCB affirmed the long-term goal with total assets increasing by 60%, outstanding loans increasing by 70%, deposit mobilization increasing by nearly 50%, bad debts being controlled in accordance with the target set in the PACCL. In particular, raising charter capital beyond the VND10,000 billion mark has officially brought banks to the mid- scale group.
With a breakthrough human resources strategy, NCB has quickly become a "new destination" in the industry, receiving double awards: "Best Workplace in Asia" and "Tech Leading Enterprise" at HR Asia Awards 2025.
2025 marks NCB's "turnaround" when recording outstanding growth steps: Accumulated after-tax profit in the first 6 months of the year reached more than 462 billion VND, a sharp increase compared to 6 billion VND in the same period in 2024. Total assets reached more than 144,000 billion VND, exceeding the annual plan by 6.3%. lending reached 94% of the plan, capital mobilization exceeded nearly 1.4%. NCB is also the first bank to allow opening payment accounts via the VNeID application, while deploying the RLOS system to create a breakthrough in the loan experience with a loan approval time of only 5 minutes.
Creating a new - different and sustainable NCB
In 2025, the 30th anniversary of its establishment, NCB will increase its charter capital to VND19,280 billion - earlier than the roadmap set out in PACCL. This is a strategic step to strengthen the financial foundation, increase long-term capital and expand the bank's sustainable business operations.
With creativity and agility, NCB has launched a unique product line in the banking and financial market in 2025: Tu Hao platinum visa card line - the first card product in the market combining modern financial value and national historical spirit, creating a personal symbol of Vietnamese people when stepping out into the world.
NCB is accelerating, ready to create difference, innovation, and breakthrough creativity in the country's opportunities, in the era of national growth, becoming one of the most prestigious, healthy, and efficient banks, providing the best financial services and solutions in the market, the top choice for investors and customers in Vietnam, said Ms. Hoang Thu Trang - Vice Chairwoman of the Board of Directors of NCB.
30 years, a journey long enough to look back on the past impressions, and just enough to ripen to create a leap forward for the journey ahead. NCB has continuously matured, strongly restructured, turned challenges into opportunities and made breakthroughs to reach out to open the next journey: brilliant, sustainable and full of aspirations in the prosperous and powerful era of the country.
