practical implementation results
Ms. Le Thi Thuy Ha - Director of Digital Lending Project - MBBank Digital Banking Block said that this bank is currently operating two main platforms: APP MBBank serves more than 33 million individual customers and Biz MBBank serves over 350,000 corporate customers.
On the MBBank APP, 100% of individual customers who open an account and use online banking services have been biometrically identified through eKYC.
All unsecured loans are registered and disbursed online, while 90.8% of production and business loans are also disbursed online, with accumulated sales of more than 165 trillion VND in just the first 8 months of 2025.
For Biz MBBank, 100% of micro-enterprises (Micro SME - mSME) receive and disburse capital directly on the platform. All online loan transactions of both channels apply electronic contracts with digital signatures, ensuring legality and seamless experience for customers.
Technology solutions: eKYC and digital signatures
According to Ms. Le Thi Thuy Ha, if customers used to have to go to the transaction counter to submit documents and sign orders, now eKYC allows full online identification for about 2 minutes. This solution is based on biometric facial recognition, AI document testing and data matchmaking with the National Population Database (VNeID), ensuring quick and accurate authentication.
MBBank also applies advanced security technology to detect fake documents, deepfake videos or camera fraud tricks, thereby reducing the risk of fraud.
In addition to eKYC, digital signatures act as a legal foundation for electronic contracts. MB cooperates with units licensed by the Ministry of Information and Communications, implementing in accordance with the provisions of the Law on Electronic Transactions 2023. Customers only need one touch to sign the number on the application, instead of having to sign 2-3 sets of paper documents as before. Digital signatures ensure the correct identification of borrowers, ensure contract integrity and legal value equivalent to a handwritten signature.
The entire digital lending process
The Director of Digital Lending Project - MBBank Digital Banking Department said that the online lending process at MBBank is designed to be closed: customers identify through eKYC, enter loan requests, the system automatically appraises and approves, signs electronic contracts with digital signatures, then disburses immediately into the account. All of this happens in just a few minutes on a smartphone, bringing a true comprehensive digital experience.
For customers, borrowing capital becomes quick and convenient, without needing to go to the counter, and at the same time safe thanks to accurate authentication. The bank also significantly saves operating costs, transparent and easy-to-control data, and reduces fraud, thereby meeting the Government's direction on cutting procedures and accelerating credit disbursement.
The application of eKYC and digital signatures has helped MBBank create a breakthrough in digital transformation, providing a full-process online lending service - quickly, securely and conveniently. This is not only a step forward for the bank but also contributes to promoting comprehensive finance, improving the competitiveness of the entire banking industry in the digital age.
