According to the report of the Provincial People's Committee, the professional agencies at the provincial and commune levels have received 191,957 records, resolved and returned the results of 147,818 records, of which 137,884 records were processed on time.
The on-time settlement rate at the provincial level reached 90.5%, while at the commune level it reached 95.5%.
The Provincial People's Committee said that the reception, handling and removal of difficulties and problems in regulations and procedures were carried out seriously.
Cases of delays and negativity in handling documents have been promptly corrected.
Every month, the progress of file settlement and the quality of service for people and businesses are made public on the electronic information portals of agencies, units and localities, to ensure transparency and social supervision.
In the third quarter of 2025, the Committee's Committee's Committee on the National Public Service Portal received 1,013 reports and recommendations from individuals and organizations.
Of which, 1,006 feedbacks and recommendations (999.3%) have been resolved and made public, while 7 feedbacks are within processing time.
Notably, Khanh Hoa is implementing two new administrative reform solutions (ARs).
On May 14, 2025, the province put into operation the Smart Monitoring and Operation Center (IOC), marking an important step forward in the digital transformation process, building a digital government, digital economy and digital society.
The IOC Center has the function of monitoring, collecting and analyzing real-time data, helping provincial leaders make quick and accurate decisions, while improving publicity and transparency.
This is also an effective channel for interaction between the government and people and businesses, providing information on social security, social life, and public services.
In addition, the province also evaluates the work results of cadres, civil servants and public employees through the KPI system. This approach is expected to be an objective and transparent measure of capacity and work efficiency, contributing to improving the quality of the staff.
