According to the Ha Tinh Department of Construction, recently, mass media reported that the driver of a passenger bus with license plate 38B - 012.14 of Thai Hoc bus company (headquartered in Huong Son district, Ha Tinh) running on the Huong Son route (Ha Tinh) to Nuoc Ngam bus station (Hanoi) had the act of driving while using his phone to play games, which was potentially unsafe and caused public outrage.
The Department of Construction requests Hoang Nam Transport Joint Stock Company (Thai Hoc Bus Company) to immediately rectify the above violation, and at the same time propagate, educate, and disseminate the team of drivers and service staff on the vehicle to comply with the regulations of Road Traffic Order and Safety, Road Law when driving vehicles participating in traffic; request strict handling of drivers driving vehicles 38B-012.14 according to regulations, report the results of inspection and handling to the Department of Construction before March 28.
Request drivers to regularly monitor and extract data from journey monitoring devices to promptly detect and handle drivers who violate the law.
For automobile transport business units in the province, it is necessary to organize inspections to maintain, repair, and upgrade vehicles to improve the quality of transportation services and serve the travel needs of the people.
Pay attention to improving the quality of human resources to serve the management and operation of passenger transport by car for the team of management, operation, driver, and bus service staff.

For newly recruited drivers and service staff on newly recruited vehicles, they must be trained in transportation skills before being assigned tasks. Strengthen internal inspection and supervision, rectify violations affecting the quality of transportation services of drivers such as: drivers not using ID cards, drivers and bus assistants not wearing uniforms, not wearing cards, drivers who smoke in the car, answering the phone, playing games;
Driving on the wrong route; driving at a speed; stopping to pick up/drop off passengers at the wrong place, at the wrong time; degraded and damaged vehicle quality; collecting fares not in accordance with listed prices; the attitude towards serving passengers of drivers and service staff on the bus is not standard...
Previously, Lao Dong Newspaper reported that on March 17, driver Phan Anh D (born in 1990, residing in Huong Son District, Ha Tinh Province) was driving a passenger car with license plate 38B - 012.14 of Thai Hoc bus company while playing a game while traveling in Nghe An province.
Working with the police, driver D stated that he used his phone to play games to reduce stress.
After checking by the traffic police, the passenger bus with license plate 38B-012.14 driven by driver D had expired (ited for inspection until March 10, 2025).
The traffic police fined the driver 10 million VND and deducted 4 points from the driver's license according to regulations.