From July 1, 2025 to now, the whole province has received nearly 136,000 administrative procedure dossiers, the rate of early and timely resolution reaches a very high level.
Notably, on the assessment system of the National Public Service Portal, the level of satisfaction of people and businesses with Dien Bien province is always maintained at a maximum of 18/18 points.
However, according to the assessment of Dien Bien Provincial People's Committee, operation also reveals many bottlenecks, especially in the institutional stage and the conditions for enjoyment of officials.
Grassroots officials are facing difficulties due to the overlap between the Law on Natural Disaster Prevention and Control and the Law on Civil Defense. Leading to confusion at the commune level in assigning tasks, mobilizing local forces and handling emergencies.
Similar overlap also occurs between the Law on Water Resources and the Law on Irrigation in delimiting the authority to issue permits and handle violations.
Although sufficient in quantity, the quality of the team is not uniform; some old commune-level officials have limited practical capacity and have not kept up with the new working intensity.
In particular, the province is lacking specialized human resources in Information Technology to operate digital platforms.
In addition, officials who have to be transferred from the old district to the commune are facing financial pressure because the public housing system has not met the needs, while the budget does not have a housing rental support fund.
To make the 2-level government model truly effective in the long term in a border mountainous province, Mr. Lo Van Cuong - Standing Vice Chairman of Dien Bien Provincial People's Committee - said that the province proposes that the Central Organization Committee soon advise and submit to the Politburo to assign staff for the 2026-2031 period so that localities have a basis for planning and using personnel.
At the same time, Dien Bien also proposed that the Government prioritize resources to support digital infrastructure and upgrade the internet network for communes.
Notably, Dien Bien proposed that the Government Office consider issuing regulations on the criteria for establishing the Public Administration Service Center and assigning localities based on standards, conditions, and actual situation.
Reality in Dien Bien shows that many communes have a small population, located in remote and isolated areas, and the need for people to carry out administrative procedures is almost non-existent, so maintaining the Public Administrative Service Center is a waste of resources.
