On January 14, Phu Quoc Special Zone People's Committee (An Giang) held a conference to deploy the draft sustainable tourism development plan in Phu Quoc Special Zone.
According to the plan, based on identifying bottlenecks in price management and service quality, the Special Zone People's Committee proposes solutions to immediately rectify business ethics violations, regain the trust of domestic and international tourists. Establish discipline in tourism business activities through drastic technological and administrative solutions; towards completely eliminating non-transparent information about prices and rooms for tourists.
In particular, the special zone government resolutely eliminates the scourge of "overcharging" prices, soliciting customers, and untransparent accommodation information. Build a sustainable tourism ecosystem, harmonizing the interests of businesses, local people and tourists with the motto "transparency - decency - taking tourists as the center".
Among the urgent solutions groups, Phu Quoc will establish a Tourist Support Center in Phu Quoc Special Zone under the Phu Quoc Special Zone People's Committee. Including the "Quick Response Team" including: A rapid response team in cyberspace and a rapid response team at the scene.
The online Rapid Response Team focuses on reviewing channels and individuals who spontaneously advertise and advise on services online (without business licenses/doing business in the wrong industry). The rapid response team at the scene quickly inspects and handles violations, and proposes to publicize the handling results.
Establishing a hotline (hotline) with a short, easy-to-remember number, unique in at least 2 languages to quickly connect and respond to tourists' feedback (including supporting tourists to report violations and supporting when businesses denounce illegal profiteers). In addition, it will be widely and continuously propagated and promoted so that tourists know the hotline and QR Code reporting violations. Building a multilingual, professional Microsite connecting with tourists via QR code so that tourists can send images, videos, locations, and evidence right on the spot.
According to the People's Committee of the special zone, the long-term and regular solution group will bring sustainable tourism content into the education of local programs and events, businesses, and residential group activities. The goal is to make every citizen, from students to drivers, understand that "Their kindness is Phu Quoc's greatest asset". Training in basic customer psychology understanding skills and on-the-spot first aid for individuals and tourism service businesses. Organizing emulation among residential groups, tourism associations, summarizing "Tourist Trust Index". Expressing gratitude to local visitors or individuals who have contributed to the development or promotion of Phu Quoc's image...
Mr. Nguyen Vu Khac Huy, Chairman of An Giang Provincial Tourism Association, proposed that it is necessary to develop and announce criteria and standards for Green - Sustainable Tourism, training and guidance and Certification for businesses. Have a separate budget fund, invest worthy of the current potential of the locality to promote and promote Phu Quoc tourism and businesses participating in "green tourism" receive tax incentives, access loans, and legal and policy support from local authorities...
Delegates also hoped that the Phu Quoc Special Zone People's Committee would soon establish the Phu Quoc Sustainable Tourism Development Steering Committee, operate unifiedly so that the plan brings practical results, increases sustainable revenue and makes Phu Quoc a leading green - sustainable destination in Southeast Asia.
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