A large-scale global study conducted by Anthropic, the company that developed chatbot Claude, has revealed a multi-dimensional picture of how users perceive artificial intelligence (AI).
The results show that although AI is expected to help improve work efficiency and save time, many people are still concerned about reliability and impact on jobs.
The study surveyed more than 81,000 people in 159 countries. Notably, Anthropic uses an AI model called "Claude Interviewer" to conduct open interviews in 70 languages, then analyze data using an AI system. This approach helps collect diverse perspectives from users around the globe.
Regarding expectations, 18.8% of participants said that the top goal when using AI is to achieve "excellence in work".
Next, 13.7% emphasized personal transformation, such as improving skills or optimizing life.
Many people say they use AI to handle repetitive tasks, thereby having more time to focus on more important tasks or for personal priorities.
In addition, AI is also considered a tool to support life management, increase time freedom, promote entrepreneurial spirit and expand learning opportunities.
However, only 5.6% of participants mentioned using AI for creativity, showing that this is not yet a priority need of the majority of users.
On the contrary, concerns about AI are still very clear. About 26.7% of participants believe that the biggest problem is "unreliability", reflecting concerns about the accuracy and deviation of the AI system.
Next is concern about jobs and the economy (accounting for 22.3%), as many people fear that AI may replace human labor. Issues related to control and autonomy were also mentioned by 21.9% of participants.
In addition, other concerns include the risk of misinformation, privacy infringement, surveillance, as well as negative impacts on human thinking and creativity.
Research also shows clear differences between regions. Users in India, Brazil and Israel tend to be more optimistic about AI. Meanwhile, people in France, Japan and the US have opposing views, while Germany, South Korea and the UK show a cautious, even skeptical attitude.
In general, AI is expected to be a tool to help improve the efficiency of life and work, but user confidence still depends on how this technology is controlled and developed in the future.
