In order to reduce traffic flow and shorten the time for processing work procedures, achieving the target of GRDP growth of over 8% of Hanoi City, ensuring quick reception of information and feedback on recommendations from organizations and individuals related to the delay of "green" records, the Hanoi Public Administration Service Center has put into operation a hotline complex.
Organizations and individuals can inform and respond to recommendations via hotline phone numbers, AI hotline, iHanoi - digital capital citizen application platform, email, electronic information page, Facebook, Zalo.
Previously, on March 19, Chairman of the Hanoi People's Committee Tran Sy Thanh issued a document directing traffic flow and shortening processing time for groups of work procedures to achieve the city's GRDP growth target of over 8%.
The diversion and shortening of document processing time to ensure tasks and solutions to support businesses, promote investment, consumption, export and innovation are being implemented quickly and synchronously, contributing to achieving the GRDP growth target of over 8% in 2025.
The groups of work procedures that need to be prioritized include: Documents related to infrastructure investment and development; Documents related to exports, logistics and international trade; Documents related to financial support and consumer stimulus; Documents related to high-quality human resources and innovation; Documents related to digital transformation and smart infrastructure development.
The Chairman of the Hanoi People's Committee requested directors/heads of departments, branches, sectors, and Chairmen of People's Committees of districts, towns and cities to proactively review and streamline the process of handling records, applying information technology and artificial intelligence to classify records, determine priority levels for the above-mentioned work groups, ensuring the settlement period is shortened by at least 60% compared to current regulations, especially projects that can contribute directly to GRDP in 2025.
Set a "green channel" for documents coming and going (sue opinions from authorities according to administrative procedures, report to competent authorities...) to receive, process, monitor and control progress to ensure deadline requirements.
