According to the Telecommunications Authority (Ministry of Science and Technology), telecommunications businesses are still maintaining many forms of support to create conditions for people to complete the confirmation and verification of subscriber information.
However, for some cases arising with subscriber information or paperwork, going directly to the transaction point will help the processing process be faster and more accurate.
Subscribers are not displayed on VNeID
If the phone number being used is not displayed on the VNeID application or the information is not synchronized, users should contact the telecommunications company to check the cause.
At the transaction point, staff will compare subscriber information with the database and guide people to take the next steps according to regulations.
Inaccurate subscriber information
Cases where it is discovered that subscriber registration information does not match personal papers or there is a deviation in personal information should also come directly to the transaction point.
Information updates need to be carried out according to the correct procedures of the telecommunications enterprise to ensure the legitimate right to use the subscriber number.
Subscribers are in other people's names
Many people still use phone numbers registered under the names of relatives or others from many years ago.
For these cases, users should contact telecommunications businesses for appropriate procedure guidance, to avoid prolonging confirmation or authentication.
Online authentication cannot be performed
Elderly people, people who do not use smartphones or have difficulty operating applications are also recommended to go to the nearest transaction points.
According to the Telecommunications Authority, telecommunications businesses are still arranging staff to directly support and coordinate with local authorities, commune and ward police to guide people to complete procedures.
The subscriber has been one-way locked but has not been reopened
If the user has performed confirmation or authentication but the subscriber has not yet been restored to the service, they should go to the transaction point for inspection.
Staff will assist in reviewing records, checking data synchronization processes and guiding supplementation of information if there is any shortage.
Do not wait until close to August 15th.
According to the Telecommunications Authority, telecommunications businesses are still maintaining many forms of support to create the most favorable conditions for people to complete subscriber information verification.
Users should proactively come to the transaction point early, avoiding concentrating on the last days before the two-way lock, when support demand may increase.
