Associated with the implementation of ESG (Environment - Society - Governance) standards, Agribank is gradually realizing its digital transformation strategy with many practical models such as Agribank Digital (Digital Bank kiosk) and Public Administration kiosk. This is not only a technological step forward in providing financial and banking services, but also a solution to the problem of narrowing the digital gap, bringing technology to people in remote, isolated, border, and island areas.
Digital transformation - a "lever" to achieve ESG goals
In the context of the country entering a new stage of development, digital transformation is no longer a trend but has become an inevitable requirement to improve competitiveness and promote sustainable development. Along with that, ESG is increasingly becoming a "measure" of the value of businesses in the new era.
With Agribank, digital transformation and ESG are identified as long-term development strategies. Promoting the application of technology helps reduce paperwork, save environmental resources; and at the same time optimize management and expand access to financial services for people in rural, remote and isolated areas - places that were once affected by "black credit".
Speaking at the launch ceremony of the smart kiosk model and the System for authentication, digital copies, and electronic documents in Quang Ninh, Mr. To Huy Vu - Chairman of Agribank's Member Council emphasized: "Digital transformation is not just a story of technology, but a story of serving people and businesses more conveniently.
Accordingly, Agribank determines that digital transformation is not only the internal task of the bank but also the responsibility to accompany the Government, ministries, branches and localities in building a digital Government, digital economy and digital society.
From the "touch point" Smart kiosk...
Deployed since 2022, the Agribank Digital model is a clear demonstration of Agribank's determination to digitally transform. Not only is it a new generation ATM, Agribank Digital operates like a 24/7 "mini transaction office", allowing customers to open eKYC accounts, issue cards, register for loans, transfer money... without having to go to the transaction counter.
This model has changed people's approach to banking services, helping them use modern technology in a simpler, safer and more convenient way. Currently, Agribank Digital has been deployed in many localities across the country, from urban to rural and mountainous areas.
From efficiency in the banking sector, Agribank continues to expand the smart kiosk model to the public administration and health sectors to better serve people. To date, Agribank has sponsored 30 smart kiosks and authentication systems, digital copies, and electronic documents in Hanoi, Thanh Hoa and Quang Ninh.
The implementation of this model demonstrates the efforts of localities in building digital government, while affirming Agribank's proactive role in socially significant digital transformation programs.
At the same time, many Agribank branches have also sponsored automatic kiosks for hospitals in Hanoi, Ho Chi Minh City, Hai Phong, Bac Ninh, Thanh Hoa, Khanh Hoa, Gia Lai, An Giang...
This is not only a technological step forward but also a shift in service thinking: taking people and businesses as the center; taking convenience, safety and efficiency as goals.
... To the aspiration to "cover" the border region
If smart kiosks are a symbol of digital transformation in urban areas, then the journey of bringing technology to remote, isolated, border, and island areas clearly shows Agribank's social responsibility and humanity.
In these areas, digital transformation is not simply optimizing the experience but also contributing to creating fairness in accessing financial and public administration services. With a wide network, Agribank is gradually bringing digital financial solutions over geographical barriers, ensuring that no one is left behind in the digital economy.
The public administrative kiosk system is designed as an automatic service point at the Public Administrative Service Center, helping people implement many utilities on the same device such as: issuing digital copies, submitting dossiers online, searching dossiers, online payment, scanning documents...
Agribank also orients to continue expanding the model in the direction of integrating public services with banking products and services, turning public administrative kiosks into multi-functional "digital service stations".
Bringing automatic digital banking models and public administrative kiosks to border areas helps people and soldiers save travel time and access services more conveniently. Reality shows that many loans are disbursed quickly through digital channels, supporting people to develop the economy, protect land, protect forests and contribute to protecting sovereignty.
It can be affirmed that the "Digital Transformation Associated with ESG" strategy is bringing practical results to Agribank and the community. People reduce transaction costs, access to finance is more convenient; "black credit" is gradually pushed back; comprehensive finance and green economy are strongly promoted.
From persistent footsteps in remote and isolated areas to modern smart kiosk models, Agribank is gradually realizing its goal of becoming a leading digital bank, accompanying the sustainable development of the country.
