According to information from the National Competition Commission, recently, this unit recorded some consumer reflections related to the refund of refunds for Bamboo Airways flights that were canceled.
The National Competition Commission said that it has worked with Vietnam Bamboo Aviation Joint Stock Company on the implementation of consumer rights protection responsibilities.
At the meeting, representatives of Bamboo Airways committed to enhancing transparency in communication activities, promptly providing information, and guiding consumers to exercise their legitimate rights in case flights are canceled.
At the same time, the business affirmed that it will prioritize resources to receive, review and handle refund requests from passengers.
In order to ensure the legitimate rights and interests of consumers, the National Competition Commission recommends that consumers pay attention to implementing the following contents: In case a flight is canceled and there is a refund request, consumers access the website to receive ticket refund information from Bamboo Airways and fill in all information according to the form for the company to receive and process the request.
Regarding the provision of information and document storage, according to the National Competition Commission, when sending a request, consumers need to provide complete and accurate basic information including: Booking code (PNR), passenger name, route, flight date and time and related payment information.
Consumers need to pay special attention to proactively keeping documents such as: Ticket booking confirmation, cancellation notice, refund request and transaction history with Bamboo Airways or ticket sellers. This is an important basis for monitoring, comparing and resolving disputes (if any) later.
Guidance on reflecting and complaining when needing support to protect rights: When problems arising related to their rights and interests arise, consumers prioritize sending direct negotiation requests to Bamboo Airways or ticket agents to request consideration and resolution according to regulations.
In cases where business organizations or individuals do not respond, or refuse to negotiate without a valid reason, consumers have the right to request support for negotiation and settlement of cases in accordance with the law protecting consumer rights through:
The Department of Industry and Trade where consumers reside or where business organizations and individuals have their headquarters; or the Vietnam Consumer Protection Association or the Consumer Rights Protection Association in the locality.
Previously, at the end of July 2026, Bamboo Airways admitted that the change in operating plans in the past time caused many inconveniences and affected customers' schedules.
Bamboo Airways apologizes to passengers for continuous adjustments and cancellations, and also said it will refund tickets for affected routes.
Bamboo Airways takes responsibility for the inconveniences arising, and we are currently focusing resources to ensure the rights of passengers," Bamboo Airways announced.
Passengers whose flights are affected will be refunded their tickets. Passengers need to provide complete information, the airline will record and process the request in the order of registration.
