Different from traditional electricity services, increased electricity services are a group of additional services that Hanoi Electricity Corporation (EVNHANOI) has begun to pilot to meet the increasingly diverse needs of the capital's people in the process of using electricity.
In the first phase, the service groups deployed include: electrical service consultation; inspection of equipment and power systems; troubleshooting power system problems; installing new/replacing electrical equipment; maintaining rooftop solar power systems. The service packages are flexibly designed according to each customer's actual needs.
All stages from receiving requirements, assigning technicians, deploying services to quality assessment are managed by EVNHANOI according to a unified process, with technical standards, publicizing price lists and applying service warranty. The technical team is the legal force of the electricity industry, ensuring expertise, code of conduct and customer service standards.
To facilitate customers, EVNHANOI has established a process to receive increased electricity service requirements on digital platforms and traditional channels.
Customers can register for increased electricity services through the App or EVNHANOI website, access the "Increased Electricity Services" section, choose the appropriate service and fill in the information according to the instructions.
In addition, customers can also contact the 19001288 Customer Care Center, email, chatbot, or go directly to the customer transaction office of Power Companies.
After more than 2 months of pilot implementation, EVNHANOI's increased power services have recorded many positive responses from customers, especially regarding the transparency, timeliness and professionalism in the implementation method.
Many households consider this a "necessary, convenient and safe" service, helping them easily access reputable technical support sources, limiting the hiring of unknown quality outside workers.
Records from the implementation reality show the high level of satisfaction from households that have used the service. Ms. Nguyen Thi Hong (Hong Ha ward) said that her house had a negative power leak, Ms. Hong contacted EVNHANOI's increased power service. After only 30 minutes of calling EVNHANOI Central Station, the technician came to check and fix it very quickly.
Mr. Le Van Hoa (Hoan Kiem ward) also shared that he needs to replace the socket, aptomat and check the old power board in the house. Registering via EVNHANOI App is very simple, the listed price is clear, the technicians are neat, clean and have a service warranty.
EVNHANOI representative said that the implementation of increased electricity services is one of the important steps to diversify service models, improve customer experience and affirm the accompanying role of the electricity industry in modern urban life.
This is also a reliable channel for providing technical services to people, helping to limit risks from technical power repair - the potential cause of many electrical accidents in residential areas.
In addition to the goal of serving customers, increased electricity services also contribute to improving the efficiency of power grid operation, limiting incidents arising from the user and improving the quality of power supply throughout the area.
With the orientation of developing into a comprehensive energy service provider, EVNHANOI constantly innovates and modernizes the service process, in which increased electricity services are considered an inevitable part to get closer to customers, accompanying people in using electricity safely, economically and effectively.
