The Northern Power Corporation (EVNNPC) said that recently, in some provinces under the management of EVNNPC, there have been reflections on social networks related to electricity bills, attracting public attention.
In that situation, EVNNPC has directed member units to urgently coordinate with local authorities, police and competent agencies to inspect, verify, and at the same time provide timely and transparent information to the people.
In Thanh Hoa, customer Cao Thi Hong (Quang Chinh commune) posted a false complaint about "power checkpoints". This information was quickly distorted and taken photos by some social networking sites, affecting the image of the Electricity industry.
The inspection results of Thanh Hoa Power Company and local authorities and police showed that this customer actually bought electricity from Thanh Hoa Power Business Management Joint Stock Company - a private unit with a power business license, competing directly with the electricity industry, not from Thanh Hoa Power Company.
Customers later admitted to posting unverified and misunderstanding information, proactively corrected it and pledged not to repeat the offense.
According to statistics, Thanh Hoa Power Company currently only retails directly to 71.1% of customers; the rest are sold by 82 other units, including 59 private units in rural areas (310.826 customers) and 23 enterprises in residential areas, markets, industrial parks (3.838 customers).
In Nghe An, a customer in Hung Nguyen reported that the electricity bill "increased 10 times". However, through inspection of the meter and verification with the authorities, this is a restaurant that uses many air conditioners, and there is a phenomenon of the wire collapsing behind the meter. In fact, the bill only increased by about 40%. Customers admitted to intentionally posting false information to " like", then publicly apologized and corrected on social networks.
In Quang Ninh, customer Dao Bich Lan (Dong Trieu) reported that the invoices for 3 consecutive months were identical. Dong Trieu Power Management Team checks meters, compares EVNHES remote measurement data every day and determines that the meter is operating normally, with an accurate index; the 3-month output of 670 kWh is just a random coincidence. The customer signed a working minutes and voluntarily removed the post.
In Ha Tinh, some households suspected that meters were inaccurate due to high August invoices. Ha Tinh Power Company coordinated with relevant departments and branches to inspect, the results showed that the meters measured accurately and erratically within the permitted limit. Mr. Truong Khanh Tung - Director of the Ha Tinh Center for Technical Standards and Quality Measurement - affirmed that all 4 meters inspected on September 4 met technical requirements, ensuring reliability.
In Phu Tho, social networks spread the image of two "same" electricity bills of two households in Hung Viet commune. A physical inspection showed that the index and the number of meters were completely different, the coincidence of output was just a coincidence.
Mr. Nguyen Dinh Manh - one of the two customers said that he did not complain because he understood the increase in consumption due to high demand for use during the hot season. Both households agreed with the explanation of the Electricity. Hung Viet Commune Police also affirmed that coordination, clarification, and accurate information are necessary to orient public opinion and prevent distortation.
In Hung Yen, customer Tran Thi Thu (An Thi) reported that her bill increased due to a leaked taillights. After being explained, the customer agreed and removed the post.
However, the husband and wife of the customer still livestreamed false information, causing some websites and TikTok channels to cut and distort. An Thi Electricity coordinated with the Commune Police to work directly, the owner of the Facebook account "Ho Truong" later admitted the mistake, advising people not to post unverified information.
EVNNPC Deputy General Director Phan Tu Luong said: currently, in 17 northern provinces and cities, EVNNPC retails 91.6% with more than 11 million customers, the rest are provided by 507 private organizations for about 1.06 million customers. EVNNPC has installed 100% of remote electronic meters, operated a 24/7 Customer Service Center, coordinated with the Ministry of Public Security to standardize data and be ready to receive and upgrade the private grid to improve service quality.
Mr. Phan Tu Luong affirmed that index errors mainly arise in private units, and at the same time recommended that customers contact the 1900 6769 Substation or Local Power for answers, instead of posting unverified information. The Electricity industry emphasizes always listening, absorbing, and promptly handling all legitimate feedback, considering customer support as a foundation to improve service quality, ensure transparency and the rights of the people.
