According to the Ministry of Health, the situation of hospital overload has existed for many years, directly affecting the quality of medical services and the operational efficiency of medical examination and treatment facilities. Although the health sector has had many synchronous solutions to reduce the burden, it still needs stronger progress to optimize the process and improve patient experience.
Faced with that reality, the Government's Working Group to deploy Project 06 (on developing the application of population data, identification and electronic authentication) has chosen HDBank as a pioneer bank to accompany the implementation of a completely free smart kiosk model in the health sector.
In 2024, HDBank has cooperated with the Department of Administrative Police for Social Order (C06) - Ministry of Public Security and the health sector to pioneer the operation of a Smart Medical Kiosk system, helping people pay hospital fees quickly, conveniently and completely cashlessly.
On February 27, 2025, HDBank continued to expand the system with 6 new Kiosks at ENT Hospital and Gia Dinh People's Hospital (HCMC), bringing the total to 120 Kiosks at more than 100 hospitals nationwide and will continue to expand in the coming time.
As a pioneer bank in implementing this system, HDBank aims to simplify procedures, reduce hospital burden, and help patients save time and effort in the process of medical examination and treatment. With only 1-2 minutes of operation, patients can complete the entire process from registration for examination to payment, limit prolonged waiting and help hospitals operate more effectively.
HDBank's Smart Medical Kiosk system integrates three outstanding features including quick registration for medical examination and treatment to help shorten administrative procedures and optimize hospital operations, standardize patient data thanks to direct connection to the Ministry of Public Security's electronic identification system via chip-embedded CCCD, ensure accurate and synchronous information, and pay cashless hospital fees with direct bank account linkages, help patients transact quickly, limit cash contact, improve transparency and security.
The application of Medical Kiosk not only helps reduce pressure on medical staff, but also significantly improves the patient's experience. People can pay and advance 100% cashless hospital fees, completely free of charge right on the Kiosk. This helps reduce congestion in the disbursement area, increase service efficiency and improve the quality of medical examination and treatment.
HDBank is a pioneer bank in deploying a set of cashless payment solutions for the health sector, with the first Smart Medical Kiosk put into operation from July 1, 2024 at Phu Nhuan District Hospital. The expansion of this Kiosk system is an important step forward in the strategy to support the health sector to accelerate digital transformation under Project 06 of the Government.
Previously, in January 2024, HDBank signed a cooperation agreement with the National Health Information Center - Ministry of Health, laying the foundation for expanding cashless payment solutions nationwide.
The implementation of the Smart Medical Kiosk sponsored by HDBank for free not only helps standardize processes, streamline administrative procedures, reduce hospital burden, but also marks an important step in the digital transformation roadmap of the Vietnamese healthcare industry, towards a more modern, convenient and friendly healthcare system for people.
