Continue to maintain the leading position
According to the report, pre-tax profit reached more than 3,545 billion VND, reflecting the operating efficiency and cost management of the enterprise. In the context of the market still facing many fluctuations, the company still maintained stable business results compared to 2024.
As of the end of 2025, total assets reached more than VND 150,000 billion, an increase of more than 13% compared to the previous year. In parallel with asset growth, Manulife Vietnam continues to maintain its leading position in terms of capital scale in the life insurance industry with a charter capital of VND 22,220 billion.
Notably, in 2025, businesses paid VND 9,060 billion in insurance benefits to customers, an increase of 15% compared to the previous year, with nearly 420,000 dossiers processed, an average time of about 3 days, ensuring timeliness and transparency throughout the process.
Promoting product transparency and improving customer experience
In the past year, Manulife Vietnam has focused on reviewing and redesigning the product portfolio in a clear, easy-to-understand, and suitable direction to the actual needs of customers.
The new product portfolio includes Xanh Tuong Lai (unit linked insurance), Xanh Uoc Mo (common linked insurance) and recently Xanh Phu Quy (unit linked insurance), along with supporting products that have been positively received by the market. This result reflects an increasing demand for long-term protection and accumulation solutions.
From the perspective of investment efficiency, the company has just announced the annual reports of unit-linked and general-linked funds with positive results. Specifically, the general-linked fund achieved a profit margin of 5.56%, while unit-linked funds recorded profits ranging from 3.5% to 27.5%.
To complete the customer experience journey, the company continues to implement digital initiatives and service improvements. The real-time satisfaction level measurement system (M-PS), Manulife Rewards loyalty program, along with interactive channels such as Live Chat and Manulife Vietnam application, make customer journeys more convenient and consistent.
In the human aspect, Manulife continues to invest in a team of consultants, focusing on improving professional competence and professional ethics standards. In 2025, more than 1,000 consultants were trained in community health knowledge to better support customers in the context of increasing health protection needs.
In the digital transformation orientation, businesses actively apply technology, including generative artificial intelligence (GenAI), to improve consulting quality and customer service efficiency.
Not only stopping at business activities, Manulife Vietnam also implements community programs to raise awareness and health care. In 2025, the business launched the "Choosing Green for Health" campaign, organizing free health check-ups for more than 10,000 people, contributing to spreading proactive lifestyles and improving the quality of life in the community.
Manulife Group maintains positive growth globally
Globally, Manulife Financial Corporation continued to record positive business results in 2025. Core profit reached 7.5 billion Canadian dollars. Annual premium revenue (APE) increased by 14%, profit margin from new business CSM increased by 28%, and new business value (NBV) increased by 18% compared to the same period last year.
This positive growth momentum is driven by the Asian region and the Wealth & Asset Management segment, combined with maintaining enforcement discipline in key markets. At the same time, the group has expanded the deployment of GenAI solutions in 9 markets to improve sales efficiency and improve customer experience.
These results continue to affirm Manulife's long-term commitment to improving customer experience, product transparency and building sustainable growth in Vietnam.
