Patients no longer worry about examining after hours
Bach Mai Hospital has deployed medical examinations outside of working hours, from 5:00 p.m. to 9:00 p.m., starting from August 1, 2024, to facilitate patients and reduce overload.
Patients can easily schedule examinations via the application or switchboard, helping to save time and avoid waiting. The decision to expand the evening examination time was made in the context of a high number of patients, some days up to 10,000 people, causing morning overload.
According to Associate Professor, Dr. Vu Van Giap, Deputy Director, Bach Mai Hospital: examination outside of office hours helps busy people to still be able to take care of their health without affecting their work. This policy helps people easily arrange time for medical examination and treatment without affecting work or study. At the same time, it reduces pressure and congestion at hospitals, creating more effective working conditions for doctors and medical staff, thereby improving service quality. In addition, patients can optimize examination time and save costs, complete instructions, procedures and tests in the same day.
After nearly half a year of implementing medical examination outside of working hours, Associate Professor, Dr. Dao Hung Hanh - Head of the Required Examination and Treatment Department, Bach Mai Hospital said: In fact, it is noted that at large medical facilities, frontline such as Bach Mai Hospital, if not implemented in the evening, 300 - 400 patients will have to wait until the next day to continue examining and receiving results. People will not only need more time but also have to pay for renting a house to stay with many inconveniences. When implementing extra-curricular examinations, on average, each evening, 500 - 600 patients are treated, including patients from day care and newly registered patients. Patients are all satisfied because it is resolved even during the day, even in the evening, and can get on the bus home.
Ensuring the rights of patients
Associate Professor, Dr. Vu Van Giap added that Bach Mai Hospital always closely coordinates with the Insurance Agency and the Ministry of Health to ensure benefits for people whether they are examined during or outside of office hours, on weekdays or on holidays, from equipment, medical examination and treatment services, procedures to medicine, hospitalization or referral.
"With a list of 62 diseases, the Ministry of Health issued full and detailed regulations on the cases to be affected. However, during the implementation process, problems arose, Bach Mai Hospital has always reported to the Ministry of Health and insurance agencies to make more reasonable adjustments, helping to effectively and best treat patients. In particular, Bach Mai Hospital always coordinates and supports lower-level medical facilities, there is connectivity in medical examination and treatment, so that patients can benefit and conveniently rotate treatment facilities".
Patients do not have the habit of booking appointments before going to the doctor. Currently, patients only need to register for medical examination and treatment by booking an appointment through the hotline 1900.888.866; order via the "Bach Mai Care" App or through the hospital's website.
"Bach Mai Hospital ensures that when patients have registered for examination in advance, they can choose a examination specialist, a doctor, the examination location, and the examination time according to the patient's wishes.
When patients have registered for an online examination, they do not have to wait in line when coming to the hospital.
Test results are not affected by the time of examination during the day. Patients only need to fast 6-8 hours before going to the doctor, they can completely do tests, even gasoline endoscopy, blood sugar testing.
The average time for medical examination is only 2-3 hours, which usually takes 2-3 hours to complete the examination process and have a prescription to leave. In cases where additional X-ray testing is needed, it takes 4-5 hours for the patient to finish the examination process and leave," said Associate Professor, Dr. Vu Van Giap.
