Information from the 115 Emergency Center in Ho Chi Minh City said that nurse Hoang Thi Tho received a call and heard a frightened female voice answering in English.
Hearing voices echoing in the narrow space, the dispatcher asked further and learned that the victim was trapped in a restroom at an unknown motel. There was no one around to provide further information. The incident occurred on the morning of September 13.
Nurse Tho quickly reassured and explained that the patient was stable, showing no signs of emergency but quite panicked because he had been stuck for a long time without anyone to help. Further investigation revealed that the guesthouse was in District 1.
This coordinator informed the head of the emergency team, Dr. Dong Ngoc Hien, to continue to support and gradually extract more information from the caller. Regarding health, the female tourist showed no signs of injury or illness. Being able to connect to the 115 switchboard helped the caller stay calm and provide the name of the hotel.
Looking on the map, the coordinator quickly called the motel's phone number and reported the incident. The motel staff said that there were 3 branches in District 1, so they would immediately notify the branches.
While waiting for rescue, Dr. Hien continuously called to reassure the victim. Thanks to the coordination between the 115 Emergency Center staff and the motel, the victim was rescued after 15 minutes.
