According to the decision, the pilot model of online citizen reception is organized at the headquarters of the City People's Committee, Commune People's Committees and other suitable locations, with legal value such as direct citizen reception. When necessary, the system can connect with the Government Inspectorate, the Central Citizen Reception Committee or relevant ministries and branches. Citizens participate in the meeting with the public through the online television conference system, using specialized software, ensuring information, data security and legality according to regulations.
The model aims to improve the effectiveness and quality of citizen reception, especially in epidemic conditions or complex social situations; limit the situation of large crowds and overcharging; at the same time, create convenience, save time and costs for people and management agencies.
The City People's Committee requires online citizen reception to fully comply with legal regulations, ensure the legitimate rights and interests of citizens, and at the same time increase the application of information technology in management and handling work. The citizen receptions will be recorded, recorded, and long-term data will be stored, serving the work of monitoring, supervising and resolving complaints.
The City People's Committee Office coordinates with relevant agencies to synchronously deploy infrastructure systems, software, and transmission lines, ensuring smoothness and safety for online citizen reception activities.
The pilot of this model is expected to improve transparency and efficiency in public reception, while contributing to promoting the building of e-government, serving people better and better. This is a solution to modernize citizen reception activities, improve the effectiveness of handling complaints, recommendations, and reflections, meeting the requirements of administrative reform and digital transformation.
