The National Assembly has passed the Law amending and supplementing a number of articles of the Law on Citizen Reception, Law on Complaints, and Law on Denunciations. This Law takes effect from July 1, 2026.
In Article 2, the Law amending and supplementing a number of articles of the Law on Complaints. Accordingly, supplementing temporary suspension, suspension of complaint settlement.
Typically, the person with complaint resolution authority temporarily suspends complaint resolution in cases where due to force majeure events or other objective obstacles, the complainant cannot continue to participate in the complaint resolution process.
It is necessary to wait for the results of the resolution of competent agencies, organizations, and individuals on issues directly related to the content of the complaint.
The person with jurisdiction to resolve complaints shall suspend the resolution of complaints in cases where the complainant withdraws the entire complaint; the complainant dies but the rights and interests related to the content of the complaint are not inherited.
Agencies and organizations that complain about dissolution, bankruptcy or termination of operations where the rights and obligations related to the content of the complaint are not inherited...
Decisions on temporary suspension or suspension of complaint resolution must clearly state the reason, legal basis and be sent to the complainant, the person being complained about and relevant agencies, organizations, and individuals.
When the grounds for temporary suspension are no longer available, the complainant will continue to resolve the complaint and notify the relevant parties; the time of temporary suspension of complaint resolution is not counted as the complaint resolution period.
The law also amends and supplements the authority of the Chairman of the Commune-level People's Committee.
Accordingly, the Chairman of the Commune-level People's Committee has the authority to resolve first-time complaints against administrative decisions and administrative acts of themselves, heads of specialized agencies, other administrative organizations under the Commune-level People's Committee, and civil servants and public employees under their direct management.
The Law also amends and supplements the settlement of second-time complaints for administrative decisions and administrative acts of the Chairman of the Commune-level People's Committee, Heads of specialized agencies, and other administrative organizations under the Provincial-level People's Committee that have been resolved for the first time but still have complaints or first-time complaints that have expired but have not been resolved.
