On April 2, information from the Government Inspectorate said that this agency had just issued a report on the results of administrative reform work in the first quarter of 2026.
The report said that in the quarter, the central Citizen Reception headquarters in Hanoi and Ho Chi Minh City received 925 visits with 1,606 citizens to present 821 cases.
In which: Complaints 312 cases; Denunciations 58 cases and Recommendations, reflections 451 cases. There were 55 large delegations with a total of 710 citizens presenting 55 cases. The Central Citizen Reception Board alone received 550 turns to present 550 cases.
Regarding the results of receiving and processing feedback and recommendations on the Public Service Portal: receiving, processing and responding to 364/364 complaints and recommendations from individuals and organizations on the National Public Service Portal feedback and recommendations System.
All reflections and recommendations that have been processed and answered are made public according to regulations. Most of the reflections and recommendations received are not under the authority of the Government Inspectorate but are studied, classified and transferred to the competent authorities for settlement.
Assessing them on administrative reform work, the report clearly stated that the leaders of the Government Inspectorate and Heads of units have promoted the role and responsibility of heads, regularly urging and directing units to implement administrative reform tasks according to plan and promptly rectify and overcome shortcomings and weaknesses in administrative reform work at department-level meetings and in periodic professional activities.
However, there are still some limitations such as the application of the operational management and operation system not being good, not ensuring progress and continuity in advising on document processing; the professional processes and methods of departments, divisions, and units have not well met the urgent requirements and the large volume of work formed after the organizational structure arrangement.
Previously, in the department-level meeting on March 6, in the field of citizen reception and complaint and denunciation resolution, Inspector General of the Government Doan Hong Phong requested his affiliated unit to continue to effectively implement legal regulations; strengthen coordination between central and local agencies, promote the application of information technology and deploy online citizen reception models.
Regarding institution building, the Government Inspector General assigned the Legal Department to preside over advising and submitting to the Prime Minister for promulgation a plan to organize the implementation of amended and supplemented laws related to citizen reception, complaints, denunciations and anti-corruption; and at the same time continue to develop government decrees and projects to submit to the Politburo in 2026.
