Quick assessment - Professional compensation: Bao Viet Insurance for 60 years maintains customer trust

In the context of natural disasters and increasing risks in both frequency and severity, participating in insurance has become an inevitable part of the risk management strategy of businesses and people.

As a pioneering insurance company in the non-life insurance market, Bao Viet Insurance constantly concretizes the strategy of "taking customers as the center" in all aspects of operations - a consistent and fundamental orientation in the process of improving service quality and sustainable development.

In particular, the company has been synchronously implementing many key programs to standardize customer experience throughout the journey, from consultation - application issuance, to appraisal - compensation and after-sales care.

The processes are redesigned in a transparent, simple, and flexible manner; technology is widely applied to increase response speed and personalization in service.

At the same time, customer service quality standards are also tightened to ensure that each point of contact with customers demonstrates professionalism, responsibility and dedication.

Respecting the orientation of "taking customers as the center" not only reflects Bao Viet Insurance's long-term vision of a modern service enterprise, but is also a key factor in promoting business growth, improving competitiveness and affirming its position in the domestic and international insurance market.

Clearly recognizing the need to improve appraisal capacity - compensation has become a systematic strategic priority, Bao Viet Insurance has organized an in-depth dialogue with the theme "Cooperation to improve the quality of customer service of Bao Viet".

The event was attended by more than 30 independent appraisal companies nationwide. Here, delegates focused on evaluating implementation practices, discussing bottlenecks in coordination and proposing solutions.

With a network of more than 30 reputable appraisal companies and a team of experienced experts, Bao Viet Insurance identifies appraisal as one of the strategic linkages, directly affecting service speed and quality.

At the event, the enterprise once again reaffirmed its long-term cooperation commitment through the establishment of a set of professional coordination standards and promoting data exchange between the parties.

Key contents include: agreeing on the principle of general coordination, clear commitments on quality and processing time from the appraisal units, and at the same time, Bao Viet Insurance acknowledged reasonable proposals to consider including in the coordination regulations in 2025.

As climate and economic shocks intertwine, the need for a strong enough protective foundation and enough enforcement capacity becomes even more urgent. In that flow of movement, businesses with the ability to implement quickly, transparently and consistently such as Bao Viet Insurance are the essential link, helping to reduce losses, stabilize capital flows and maintain market confidence said a representative of Bao Viet Insurance.

Leading the non-life insurance market in Vietnam, Bao Viet Insurance is proud to accompany millions of customers for 60 years, recognized for its quality, service and reputation through a series of prestigious domestic and international awards.

In particular, the enterprise was honored to receive the Government's 2024 National Brand Award in the field of non-life insurance, along with the title of "60 years of Outstanding Achievements - Vietnam Insurance Industry" awarded by Global Banking & Finance Review, affirming its pioneering position and commitment to sustainable development in the market.