Administrative reform, when rural people are guided wholeheartedly

Eyes see change

One weekend morning, Mr. Tran Van Do (65 years old, residing in Truong Long commune, Can Tho city) leisurely went to the Public Administrative Service Center (abbreviated as the Center) of the commune to carry out procedures to reissue the red book. Going to get land papers, a job that old farmers used to think was "very cumbersome, having to go five or seven times to finish", is now quite easy.

Mr. Do shared that before, when he heard propaganda about the whole country shifting to a 2-level local government model, reducing intermediaries to bring public services closer to the people, everyone in the orchard was happy. However, at that time, he only "heard" but had not "seen" the actual improvement.

The clearest thing is that we were enthusiastically guided by young officials, guiding step by step. While waiting for my turn, I was also invited to use candy and drink water prepared on the table. I am very happy that the locality serves professionally and wholeheartedly, and above all, shortens working hours," Mr. Do said.

Mr. Nguyen Van Thang - Chairman of Truong Long Commune People's Committee - said that besides requesting officials to guide people wholeheartedly, the locality pays special attention to listening to people's feedback to improve service attitudes.

Although the work pressure is very high, we understand that listening and receptiveness is the key point to help the locality receive trust, satisfaction and high consensus from the people," Mr. Thang said.

Recommendations to improve efficiency

As for Long Binh ward, the image of people tiredly waiting at the One-Stop Shop has decreased significantly. Instead, there is a modern central space, operating scientifically and friendly. Strictly implementing the direction, the ward publicly and transparently lists all administrative procedures, arranges functional areas, document writing tables, and supporting machinery for people to easily use.

In the early stages of implementation, we also closely coordinated with the Youth Union to organize peak deployment days, arranged young people to be on duty to guide and support people in carrying out procedures, prioritizing maximum support for vulnerable groups and elderly people who are not tech-savvy" - Mr. Trinh Minh Tinh, Vice Chairman of Long Binh Ward People's Committee, informed.

Currently, Long Binh ward continues to promote the work of controlling administrative procedures, seriously continuing to strictly implement urging (in writing) for nearly delayed dossiers, and issuing documents requesting relevant units to apologize to organizations and individuals according to regulations.

The policy is to regularly monitor the feedback and recommendations system, in case there are feedback and recommendations, immediately transfer them to specialized agencies for processing and publicly posted on the system as well as posted at the one-stop-shop department.

Most recently, on June 25, the center also held a meeting to report on the operational situation and continue to improve efficiency. Mr. Tinh said that he will advise the Ward People's Committee to implement Plan No. 25 (dated January 27, 2026) of the Ward People's Committee on implementing Resolution No. 66.7/2025/NQ-CP dated January 15, 2025 of the Government in the ward and Notice No. 69/TB-UBND dated April 3, 2026 of the Can Tho City People's Committee.

The recommendation is that in the coming time, when receiving administrative procedures, it is necessary to fully statistically count how many procedures have used data to replace and the specific contents that have been replaced by data. Periodically integrate into reports according to regulations" - Mr. Tinh added.